Problem prevents Windows from checking license, error 0x80090019 ???

[John7]

Hi,


One of my customers ran into this problem.

On his WinXP home machine, after login, he gets :
"A problem is preventing Windows from accurately checking the license for
this computer. error code: 0x80090019"
Then, he is logged off.

Windows is genuine and worked perfectly before.
No recent changes to the hardware.

I checked all applicable MS KB articles, google, JSIinc etc but at no avail.
I hope a re-install can be prevented.


P l e a s e h e l p ?

TIA,
John7

 

[Guest]

Goto the web address below and post your question there.
Its the WGA Newsgroup.

http://forums.microsoft.com/Genuine/default.aspx?ForumGroupID=125&SiteID=25

 

[Guest]

Windows Genuine Advantage - Diagnostic Site
http://www.microsoft.com/genuine/diag/

Download and install the WGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

 

[Ramesh, MS-MVP]

http://groups.google.com/group/microsoft.public.windowsxp.accessibility/msg/9b9078901583082a

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi,


One of my customers ran into this problem.

On his WinXP home machine, after login, he gets :
"A problem is preventing Windows from accurately checking the license for
this computer. error code: 0x80090019"
Then, he is logged off.

Windows is genuine and worked perfectly before.
No recent changes to the hardware.

I checked all applicable MS KB articles, google, JSIinc etc but at no avail.
I hope a re-install can be prevented.


P l e a s e h e l p ?

TIA,
John7

 

[PW]

Hi,


One of my customers ran into this problem.

On his WinXP home machine, after login, he gets :
"A problem is preventing Windows from accurately checking the license for
this computer. error code: 0x80090019"
Then, he is logged off.

Windows is genuine and worked perfectly before.
No recent changes to the hardware.

I checked all applicable MS KB articles, google, JSIinc etc but at no avail.
I hope a re-install can be prevented.


P l e a s e h e l p ?

TIA,
John7

John,

I had this happen to me a couple of months ago. It was a nightmare.
Neither Alienware or Microsoft ($40 for the calls) could solve it. I
spent (I am not kidding) about 20 + hours investigating this with
Alienware, Microsoft, Google groups, etc... and I lost a ton of money
(I use my PC for software development).

Thankfully, I ordered a "respawn" CD (an image on a CD that restored
my PC back to the way it was when I received it). That was the only
solution. Doing the research only taught me to be more backed up than
I was.

Sorry about the grim news!

-paul

 

[PW]

The solution from Ramesh:
http://groups.google.com/group/microsoft.public.windowsxp.accessibility/msg/9b9078901583082a

Did not work. It is a standard MS scripted response. I tried it
multiple times. Both registered successfully many times but it did
not matter.

-pw

 

[PW]

Windows Genuine Advantage - Diagnostic Site
http://www.microsoft.com/genuine/diag/

Download and install the WGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

It is not possible to access a network or the internet in Safe Mode
(which is the only way he is going to be able to access the troubled
computer with this bogus unsolvable error. Or a DVD and CD rom drive
from what I remember). I believe I was able to transfer things to a
USB Thumbdrive a little bit at a time in order to backup what I could.

-pw

 

[John7]

Hi Paul,

Thx for responding.
I was able to solve my issue but it took my 10 hours or more during 1 week,
grrr !
If this happens again, see:
http://forums.microsoft.com/genuine/default.aspx?siteid=25

and

http://www.updatexp.com/cryptographic-service.html
(pointed to by MVP Carey Frisch, thx Carey)
The reregistration of 9 dll's fixed the issue, hehe !

BTW, I don't like PC's like Packard Bell, Dell, etc as they only have 1
partition holding Windows, programs & data.
In case of a restore, your either loose all your data or the latest progress
if you did not think of backing it up first.
The PC's I build and sell have at least C: for Windows and programs, and D:
for data.
In case of a reinstall, data is not at risk or needs to backupped and
restored (backing up is always a good practice tho).

John7