Not all contacts showing up when doing a mail merge

[Carla]

I posted this under mail merge in word, but thought an
outlook guru might be able to help too.

I have a client that is creating a mail merge (labels)
using Word and Outlook 2002. She not only has her
mailbox, but has two other individual's mailboxes added
to outlook under the email accounts, view or change
existing email accounts, more settings, advanced tab
under open these additional mailboxes.

She goes through the mail merge wizard and chooses
outlook contacts and selects browse. She only sees one
contacts folder and it's not hers. There is no option to
select another folder. How can I get her and the other
person's contacts folder in her selection?

She actually has two desks. When she is on her desk at
the 15th floor she can see one individual's contacts when
in the mail merge wizard, but not the other. When she's
on the 14th floor, it's reversed and she NEVER sees hers.

Permissions have been checked. I searched the knowledge
base and only found one article that said to check the
contact folder's properties and under the outlook address
book tab make sure 'show this folder as an email address
book' was checked. She tried to use the mail merge
feature directly from outlook, but it said it the
database wasn't available. However she can go to those
same contacts folder and send an email from them so they
are available.

Any ideas?
TIA,
Carla

 

[Russ Valentine [MVP-Outlook]]

Have all Contacts Folders been enabled as electronic address books?
Hint: R click each Folder > Properties > Outlook Address Book Tab.