Showing Multiple Mailbox's Contacts Folders When Selecting Recipie

[CityofDenverITGUY]

(Office 2003 Professional) I have a user who manages three mailboxes
simultaneously. When she goes to send mail, she wants to be able to select
contacts from any of the three mailbox's contacts folders. However, when she
selcts the dropdown "Show Names From:" she does not see the other mailbox's
contacts folders, only her own. She claims it used to show them all. Our
Exchange gurus did not help her so now I am appealing to the experts out
here...

She is an owner of all three mailboxes and has delegate permissions.

Help me be a hero to her!

 

[CityofDenverITGUY]

Aww, come on now... Anybody? My hero status is becoming harder to attain.

 

[Brian Tillman]

(Office 2003 Professional) I have a user who manages three mailboxes
simultaneously. When she goes to send mail, she wants to be able to
select contacts from any of the three mailbox's contacts folders.
However, when she selcts the dropdown "Show Names From:" she does not
see the other mailbox's contacts folders, only her own. She claims
it used to show them all. Our Exchange gurus did not help her so now
I am appealing to the experts out here...

She is an owner of all three mailboxes and has delegate permissions.

Help me be a hero to her!

Have her right-click one of the other Contacts folders and choose
Properties. Is there an "OUtlook Address Book" tab? If so, can she see and
check a box labeled "Show this folder as an e-mail Address Book" on that
tab? If so, have her do it, then stop and restart Outlook.