No connection to router web access page

[Colin Threlfall]

I have gone to Microsofts Support page on a fix to overcome this problem
but
I do not have the registry key that they refer to on this page;

http://support.microsoft.com/default.aspx?scid=kb;en-us;310570

I followed it to the letter but I do not have EnableProxy key in my registry
at all.

The router is a US Robotics 8000 so is getting on a bit. It was working
before I did a complete reinstall but I guess a Windows fix along the way
certainly fixed my routers web interface page. ANy ideas?

 

[Sooner Al [MVP]]

Are you using the correct IP address for the router? This page indicates you should be using
192.168.123.254...

http://www.usr.com/support/8000/8000-online-manual/configure.htm

I'm not sure why your referencing that particular KB article...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Chuck]

I have gone to Microsofts Support page on a fix to overcome this problem
but
I do not have the registry key that they refer to on this page;

http://support.microsoft.com/default.aspx?scid=kb;en-us;310570

I followed it to the letter but I do not have EnableProxy key in my registry
at all.

The router is a US Robotics 8000 so is getting on a bit. It was working
before I did a complete reinstall but I guess a Windows fix along the way
certainly fixed my routers web interface page. ANy ideas?

Colin,

KB310570 <http://support.microsoft.com/?id=310570> isn't a lot of help, is it?
"Change the value of the EnableProxy value in the preceding registry key to 0 or
1, quit Registry Editor, and then restart your computer.".

Try adding the value, using this portion of KB120642
<http://support.microsoft.com/?id=120642>:
EnableProxy
Key: Netbt\Parameters
Value Type: REG_DWORD - Boolean
Valid Range: 0 or 1 (False or True)
Default: 0 (False)
Description: If this value is set to 1 (True), then the system will act as a
proxy name server for the networks that NBT is bound to. A proxy name server
answers broadcast queries for names that it has resolved through WINS. A proxy
nameserver allows a network of Bnode implementations to connect to servers on
other subnets that are registered with WINS.

From what I can tell, changing (or adding) the value simply forces the system to
recalculate NodeType. So add EnableProxy, and please let us know what value for
EnableProxy works for you.

 

[Ron Lowe]

I have gone to Microsofts Support page on a fix to overcome this problem
but
I do not have the registry key that they refer to on this page;

http://support.microsoft.com/default.aspx?scid=kb;en-us;310570

I followed it to the letter but I do not have EnableProxy key in my
registry
at all.

The router is a US Robotics 8000 so is getting on a bit. It was working
before I did a complete reinstall but I guess a Windows fix along the way
certainly fixed my routers web interface page. ANy ideas?

Enabling a machine as a WINS proxy has nothing to do with accessing web
pages.
This is a NetBIOS function, and plays no part in web browsing.

What a WINS proxy does is capture NetBIOS broadcasts on the local LAN on
behalf of old non-WINS aware Broadcast-only machines, and forward the name
queries to the WINS server on their behalf. The WINS proxy then responds to
the broadcast with the resolved IP.

The problem of being unable to access the web page lies elsewhere.
So I have 4 questions for you...

1) What are you entering in the browser window to acess the config page?

2) What it the IP address of the router?

3) Is the PC set to 'obtain an IP address automatically'?

4) What is the IP address / subnet mask /default gateway setting reported by
your
PC when you go to a command prompt and do an IPCONFIG /ALL?

 

[Ron Lowe]

To answer your questions;

1&2. I am entering the correct router address which is:
http://192.168.123.254/

3. Yes, it is set to 'obtain an IP address automatically'

4. Below is the result of ipconfig/all

C:\DOCUME~1\DUCATI~1>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HOME
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VIA Networking Velocity Family
Giga-
bit Ethernet Adapter
Physical Address. . . . . . . . . : 00-50-8D-E7-E2-18
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.123.109
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.123.254
DHCP Server . . . . . . . . . . . : 192.168.123.254
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
Lease Obtained. . . . . . . . . . : 23 May 2005 14:22:44
Lease Expires . . . . . . . . . . : 04 July 2005 06:22:44

C:\DOCUME~1\DUCATI~1>ping 192.168.123.254

Pinging 192.168.123.254 with 32 bytes of data:

Reply from 192.168.123.254: bytes=32 time=1ms TTL=64 Reply from
192.168.123.254: bytes=32 time=1ms TTL=64 Reply from 192.168.123.254:
bytes=32 time=1ms TTL=64 Reply from 192.168.123.254: bytes=32 time=1ms
TTL=64

Ping statistics for 192.168.123.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round
trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms



It has worked in the past but just will not load the page so that I can
access the router ports etc. I have been in contact with USR and after a
series of emails they lastly gave me the link to Microsofts Support pages
with the registry hack but upon replying to USR saying it did not work they
washed their hands of me saying it was a Microsoft problem and not theirs.

A not too happy Colin

It looks like everything is mostly working.
The PC is picking up a correct IP address from the router.
The router is pingable, which indicates that routing is OK there and back.
So basic TCP/IP configuration is good.
The router's DHCP server is working, and the PC's DHCP client is working.

So the inability to get to the web page means there is either a problem with
the browser, or with the web server software on the router. If you don't
have another PC to try with, then it's hard to say if the problem is with
the router or the PC.

Ideally, I'd take the router someplace where there is another PC.
Cable the other PC up to it, turn the router on. No need for a WAN
connection.
Then boot the PC, and check it gets an IP like yours does.
Then see if the web page is accessible.

What exactly do you see when you try to go to the web page? What error does
it give?

If swap testing conclusively demonstrates it's a problem in the router, then
I've seen many routers where the built-in web server just dies for no good
reason.
Usually, powering the router off for a few seconds and then powering it back
up will re-set it.
Have you tried this?
A next step would then be to re-set the device to factory defaults.
I'd then also try to use a console serial cable on the device, to see if the
device responds to that.
The next step is to RMA the device, the fault description being that the
device is pingable but the web server is not responding.


If testing reveals the problem is in the browser, then there are some
settings to check.

You could be falling foul of some security options on the browser.
Do you get any warning bar across the top of the browser window, indicating
any content has been blocked?

Then check the LAN configuration under
IE tools - Options - Connections
It should be set to 'dever dial a connection'.
In the LAN settings, be sure everything is un-checked ( Automatic detection
and Proxy )

Has the system been scanned for any malware recently?

You might try a different browser. Firefox for example.