P
PMorgan
I am trying to tech support my mother long distance on a problem she's
having with her Netscape, and I'm stumped. One problem is that she is
using Windows XP, which I don't have, so I can't see what she's looking
at on her screen.
Here's the problem, which she believes has something to do with an
Earthlink "Accelerator" program that she downloaded. Now, though her e-
mail is working properly and she can get to the internet via AOL, she
can't get to Netscape -- either by clicking on the icon or by clicking on
a link. The window opens up, but she gets the "Connection Refused by
Host" error message.
It's not the default settings -- Internet Explorer isn't working properly
either (same error message). I had her download Netscape and re-install
it, and that didn't solve the problem. Now I don't know what to tell
her and she's depending on me to somehow "fix it", so I told her I was
going to have to come to you.
Is this an XP thing? Can you rescue me from a six hour drive that will
result if I can't walk her to a fix over the phone? She is getting on in
years, and is confused by complicated instructions, but if I can figure
it out, I can usually walk her through it in simple terms.
Thanks in advance.
Perri
having with her Netscape, and I'm stumped. One problem is that she is
using Windows XP, which I don't have, so I can't see what she's looking
at on her screen.
Here's the problem, which she believes has something to do with an
Earthlink "Accelerator" program that she downloaded. Now, though her e-
mail is working properly and she can get to the internet via AOL, she
can't get to Netscape -- either by clicking on the icon or by clicking on
a link. The window opens up, but she gets the "Connection Refused by
Host" error message.
It's not the default settings -- Internet Explorer isn't working properly
either (same error message). I had her download Netscape and re-install
it, and that didn't solve the problem. Now I don't know what to tell
her and she's depending on me to somehow "fix it", so I told her I was
going to have to come to you.
Is this an XP thing? Can you rescue me from a six hour drive that will
result if I can't walk her to a fix over the phone? She is getting on in
years, and is confused by complicated instructions, but if I can figure
it out, I can usually walk her through it in simple terms.
Thanks in advance.
Perri