Repairing IE on a HP

[Cerridwen]

A friend has just contacted me, via MSN, with a problem with her Pavilion
(7965 I believe is the model). It was infested with the newdot spyware and
she ran both Adaware and Spybot. This had the unfortunate side-effect of
breaking IE (I believe deleting the DLL breaks the winsock). I have promised
her I'll fix this (she thinks the sun shines out my hiney now!), but I've
never worked with HPs and I know that she can't just do a repair of IE
because the HP recovery disc is all or nothing. I asked her to try a restore
but, as luck would have it, all restore points are corrupt.

I have recommended she purchases a Home disc (she has 98 so obviously she
can purchase the upgrade) but is there anything I can tell her to do to
repair IE (I can't see her computer unfortunately - she's in Aberdeen and
I'm in London!) She's threatening to take it to a repair shop and she's not
really got the money (but she will shell out for a Home disc as I consider
it to be a necessity). She's scared of screwing things up, but I won't let
her do that.

So, how best to advise her? I assume I can use the extract command at the
command prompt (or via run) to extract the necessary file(s) from the i386
cab? The silly moo has no form of back-up (well the system came with a CD-RW
but she's no blanks) and I need to make this as easy and as painless as
possible as she has two kids and the younger one loves playing games online
and is getting withdrawal already!

I hate HPs and she's beginning to regret her 'bargain'!

Thanks

 

[Sharon F]

A friend has just contacted me, via MSN, with a problem with her Pavilion
(7965 I believe is the model). It was infested with the newdot spyware and
she ran both Adaware and Spybot. This had the unfortunate side-effect of
breaking IE (I believe deleting the DLL breaks the winsock). I have promised
her I'll fix this (she thinks the sun shines out my hiney now!), but I've
never worked with HPs and I know that she can't just do a repair of IE
because the HP recovery disc is all or nothing. I asked her to try a restore
but, as luck would have it, all restore points are corrupt.

1) Check with your friend or at the HP site but I believe there is a
"non-destructive" repair option built into HP computers. From what I've
seen here in the groups pressing a function key (F10?) during startup
brings up that special HP menu.

Should also check what exactly HP means by "non-destructive." Does it do a
conventional repair install (programs and data are still integrated with
everything else)? Or does it create a fresh install of Windows without
wiping off other contents on the drive (programs and data still on drive
but programs have to be reinstalled)?

2) Her system may also be set up to use the i386 folder on that hidden
partition for repairs like this one:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/default.aspx?scid=318378

 

[Jim Macklin]

Most towns have computer clubs with geeks, look on-line to
find out. She needs help that can see her computer and see
what software media she has. They may be able to help her
with excess cost.


| On Mon, 12 Apr 2004 15:48:59 +0100, Cerridwen wrote:
|
| > A friend has just contacted me, via MSN, with a problem
with her Pavilion
| > (7965 I believe is the model). It was infested with the
newdot spyware and
| > she ran both Adaware and Spybot. This had the
unfortunate side-effect of
| > breaking IE (I believe deleting the DLL breaks the
winsock). I have promised
| > her I'll fix this (she thinks the sun shines out my
hiney now!), but I've
| > never worked with HPs and I know that she can't just do
a repair of IE
| > because the HP recovery disc is all or nothing. I asked
her to try a restore
| > but, as luck would have it, all restore points are
corrupt.
|
| 1) Check with your friend or at the HP site but I believe
there is a
| "non-destructive" repair option built into HP computers.
From what I've
| seen here in the groups pressing a function key (F10?)
during startup
| brings up that special HP menu.
|
| Should also check what exactly HP means by
"non-destructive." Does it do a
| conventional repair install (programs and data are still
integrated with
| everything else)? Or does it create a fresh install of
Windows without
| wiping off other contents on the drive (programs and data
still on drive
| but programs have to be reinstalled)?
|
| 2) Her system may also be set up to use the i386 folder on
that hidden
| partition for repairs like this one:
| How to Reinstall or Repair Internet Explorer and Outlook
Express in Windows
| XP
| http://support.microsoft.com/default.aspx?scid=318378
|
| --
| Sharon F
| MS-MVP ~ Windows XP Shell/User

 

[Hery]

I would be very careful of promising someone...especially a friend, that you
can correct the situation.....

Getting in over your head is not good.......

A man has got to know his limitations...and by trying to impress this female
"friend" of yours with skills you do not possess...well...we all know what
could happen..

Action--->>have her take it to a legitimate repair facility...instead of
playin hit and miss with your advice....that stuff about not being able to
afford it...well...don't get involved with PC's...or anything else that has
potential "repair" costs.....that sorta' encompasses EVERYTHING...right...
PRIORITIZE where the $$$$ will be spent...life is all about priorities....
Have a nice day....

 

[BILLY]

I would be very careful of promising someone...especially a friend, that you
can correct the situation.....

Getting in over your head is not good.......

Ive repaired programs using the "hidden" partition. go to START - ALL
PROGRAMS - HP TOOLS - HP APPLICATION RECOVERY will get stuff like that
back. I'm running something right now and can't check it right this
second, but that's what I have done before. I think you can choose
which programs to install, but not sure if IE is one of them. Of
course you would have to go back and make all the updates again.