MS Outlook not always closing correctly

[Merlin]

I have an intermittent problem with MS Outlook. Sometimes when I close the
application all seems well, but when I open it again, it won't Send or
Receive. If I then close it again and go to Task Manager/Processes I find
that Outlook is still running - sometimes there are multiple occurences of
this. If I then terminate all those occurrences and then open Outlook once
more it opens with a message that there was a problem on the previous
closedown and it needs to synchronise the folders. It does this and all runs
normally once more - for a while, then the problem happens again.

I'm now running Windows Vista, but the problem also happened when I had XP.
I have Office 2003 Standard Edition SP3.

I can live with the problem, but it is frustrating so I would prefer to fix
it.

Any thoughts?

 

[Mark L. Ferguson]

You can try creating a new profile folder (outlook.pst) to see if that
helps. There is also a repair feature available when you rightclick the
Office install item in Control Panel/Programs and Features

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Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
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Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

 

[Alias]

I have an intermittent problem with MS Outlook. Sometimes when I close the
application all seems well, but when I open it again, it won't Send or
Receive. If I then close it again and go to Task Manager/Processes I find
that Outlook is still running - sometimes there are multiple occurences of
this. If I then terminate all those occurrences and then open Outlook once
more it opens with a message that there was a problem on the previous
closedown and it needs to synchronise the folders. It does this and all runs
normally once more - for a while, then the problem happens again.

I'm now running Windows Vista, but the problem also happened when I had XP.
I have Office 2003 Standard Edition SP3.

I can live with the problem, but it is frustrating so I would prefer to fix
it.

Any thoughts?

If you have add ons or have your anti virus checking email, this kind of
behavior can result. Remove the add ons and/or email scanning, and the
problem should go away. You might also run scanpst.exe to correct any
errors the .pst file may have.

Alias

 

[Gordon]

I have an intermittent problem with MS Outlook. Sometimes when I close the
application all seems well, but when I open it again, it won't Send or
Receive. If I then close it again and go to Task Manager/Processes I find
that Outlook is still running - sometimes there are multiple occurences of
this. If I then terminate all those occurrences and then open Outlook
once
more it opens with a message that there was a problem on the previous
closedown and it needs to synchronise the folders. It does this and all
runs
normally once more - for a while, then the problem happens again.

I'm now running Windows Vista, but the problem also happened when I had
XP.
I have Office 2003 Standard Edition SP3.

I can live with the problem, but it is frustrating so I would prefer to
fix
it.

Any thoughts?

Do you have a mobile phone or PDA plugged in?

 

[Merlin]

Thanks Mark,

What are the implications of creating a new profile folder? Would I lose
any information I might need? And how do I go about it?
I did use the repair feature a while ago with no obvious change, but I'll
try it again if you think it might help.

 

[Merlin]

Do you have a mobile phone or PDA plugged in?
No!

 

[Earle Horton]

You wouldn't be running Outlook Connector, would you?

 

[Mark L. Ferguson]

There are import and export features available on the file menu. The help
will show you how Office 2003 does it, as well as a 'new profile'
http://office.microsoft.com/assista...C010230001033&QueryID=DJWE4wGAO&respos=6&rt=2
--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

 

[Merlin]

If you have add ons or have your anti virus checking email, this kind of
behavior can result. Remove the add ons and/or email scanning, and the
problem should go away. You might also run scanpst.exe to correct any
errors the .pst file may have.

Alias

Yes I have some add ons and I have Mcafee installed. The problem used to
happen when I had Norton 360 as well, but I got rid of that becasue it made
my machines run as snails' pace. I really don't want to disable Mcafee
because it's saved me from some potential attacks via email. I've tried
running scanpst.exe but windows can't find it.

 

[Gordon]

There are import and export features available on the file menu. The help
will show you how Office 2003 does it, as well as a 'new profile'

And that's never the way to transfer data from one profile to another - all
that will do is to corrupt the new profile!

 

[Gordon]

Thanks Mark,

What are the implications of creating a new profile folder? Would I lose
any information I might need?

No data will be lost. You will need to re-enter your account details...

And how do I go about it?

Control Panel-Mail-Show Profiles-New and add the existing pst file to the
new profile.

Whatever you do, do NOT use the "import/export" function as advised by
Mark - all that will do is to corrupt the new profile!

 

[Merlin]

I don't even know what Outlook Connector is, so I doubt it.

 

[Merlin]

And that's never the way to transfer data from one profile to another - all
that will do is to corrupt the new profile!

Ok Guys, now I'm really confused! I'm familiar with the Import/Export feature on the File menu, but I still don't understand what creating a new profile is going to do for me and, more importantly, what I might lose if I do that. Also, there seems to be disagreement over how to create that new profile anyway. So please give me a little more information on why I need to create a new profile, what I might lose and how I should go about it.

Thanks

 

[Merlin]

Ok Gordon, I tried that but there is no "New" option available.

What now?

 

[Alias]

Yes I have some add ons

Remove them one at a time and see if one is the culprit.

and I have Mcafee installed. The problem used to
happen when I had Norton 360 as well, but I got rid of that becasue it made
my machines run as snails' pace. I really don't want to disable Mcafee
because it's saved me from some potential attacks via email.

I would uninstall McAfee and install Avast and not have it check mail.
Avast will stop anything if you mistakenly open an email you shouldn't open.

I've tried

running scanpst.exe but windows can't find it.

Not sure where it would be in Vista but in XP it's in Program
Files\Common Files\System\MSMAPI\1033

It's a hidden file so make sure you set the search to search for hidden
files as well.

Alias

 

[Alias]

I don't even know what Outlook Connector is, so I doubt it.

It's for Hotmail.

Alias

 

[DL]

You *dont* use the Import or Export options for native outlook data, that
will lose mail, rules & various settings
The primary cause of Outlook failing to exit are addins, fax & Sync
software,DTS, including intergrated Anti Virus
http://www.slipstick.com/problems/close.asp
Uninstall your McAffee, clear temp files and reboot. Then reinstal McAfee
without the outlook intergration.
You dont need it since the AV real time scanning will pick up any nasties
trying to install, and scanning your outgoing mail is a complete waste of
time & resources

It wouldnt do an harm to run scanpst.exe, the repair tool, on your data file
(With outlook closed)
If it reports & fixes any err's run it again.

If you have upgraded outlook, on the Vista PC, from an earlier version, or
simply upgraded your o/s to Vista, you would be advised to create a new mail
Profile - not copy the old one -
With Outlook closed, use the mail applet in the control panel to create a
new Profile, add your data file & the accounts, set it as default & test the
accounts

BTW This isnt a Vista question / problem, it should have been posted to an
Outlook group

 

[Merlin]

Thank you, I'll try all that.

I have tried running scanpst.exe but windows couldn't find it, so how do I
run it?

By the way, I didn't know there was an Outlook Group or I would have posted
the question there. I did search for such a group but got a nil return.

 

[Gordon]

Ok Gordon, I tried that but there is no "New" option available.

What now?

Sorry it's "Add". ;-)

 

[Richie Hardwick]

(cross-posted to microsoft.public.outlook.general... where it
BELONGS)

I have an intermittent problem with MS Outlook. Sometimes when I close the
application all seems well, but when I open it again, it won't Send or
Receive. If I then close it again and go to Task Manager/Processes I find
that Outlook is still running - sometimes there are multiple occurences of
this. If I then terminate all those occurrences and then open Outlook once
more it opens with a message that there was a problem on the previous
closedown and it needs to synchronise the folders. It does this and all runs
normally once more - for a while, then the problem happens again.

I'm now running Windows Vista, but the problem also happened when I had XP.
I have Office 2003 Standard Edition SP3.

I can live with the problem, but it is frustrating so I would prefer to fix
it.

Any thoughts?

Richie Hardwick