G
Guest
Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as described in Microsoft Knowledge Base Article - 817589, which has a fix. How can I get this without paying MS in some support service plan?
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M
Mike Brannigan [MSFT]
in Microsoft Knowledge Base Article - 817589, which has a fix. How can Isgp said:Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as described
get this without paying MS in some support service plan?
spg,
Please read the article again.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article. Only apply it to systems that
are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows XP service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem.
The note states that if you are actually having this specific problem and
this fix is the one you require you will not be charged for it. Please call
Product Support to get the fix you need.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
in Microsoft Knowledge Base Article - 817589, which has a fix. How can Isgp said:Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as described
get this without paying MS in some support service plan?
G
Gary Tait
in Microsoft Knowledge Base Article - 817589, which has a fix. How can Isgp said:Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as described
get this without paying MS in some support service plan?
spg,
Please read the article again.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article. Only apply it to systems that
are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows XP service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem.
The note states that if you are actually having this specific problem and
this fix is the one you require you will not be charged for it. Please call
Product Support to get the fix you need.
Read the OP again. (to paraphrase): How does one get the patch WITHOUT
going through the pay support path.
K
Ken Simmons [MSFT]
Hi Gary,
Hotfixes are provided via "no charge" incidents.
Regards,
Ken Simmons
Microsoft Technical Support for Platforms and Business Applications
Hotfixes are provided via "no charge" incidents.
Regards,
Ken Simmons
Microsoft Technical Support for Platforms and Business Applications
Gary Tait said:describedsgp said:Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as
in Microsoft Knowledge Base Article - 817589, which has a fix. How can I
get this without paying MS in some support service plan?
spg,
Please read the article again.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article. Only apply it to systems that
are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows XP service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem.
The note states that if you are actually having this specific problem and
this fix is the one you require you will not be charged for it. Please call
Product Support to get the fix you need.
Read the OP again. (to paraphrase): How does one get the patch WITHOUT
going through the pay support path.
M
Mike Brannigan [MSFT]
Gary Tait said:Read the OP again. (to paraphrase): How does one get the patch WITHOUT
going through the pay support path.
The original poster goes through the support route and will probably not be
charged.
It that not clear by the note in the article ???
These patches are only available via PSS for a number of reasons that have
been discussed in these groups a number of times.
--
Regards,
Mike
--
Mike Brannigan [Microsoft]
This posting is provided "AS IS" with no warranties, and confers no
rights
Please note I cannot respond to e-mailed questions, please use these
newsgroups
Gary Tait said:describedsgp said:Installed TV Wonder Pro in Dell w/ P4 3.0 GHz HT. TV hangs as
in Microsoft Knowledge Base Article - 817589, which has a fix. How can I
get this without paying MS in some support service plan?
spg,
Please read the article again.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article. Only apply it to systems that
are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows XP service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem.
The note states that if you are actually having this specific problem and
this fix is the one you require you will not be charged for it. Please call
Product Support to get the fix you need.
Read the OP again. (to paraphrase): How does one get the patch WITHOUT
going through the pay support path.
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