modem driver

[JoAnn]

As stated in the original message, I did try to roll back
the driver, but it did not help. The system seems to keep
finding the newer driver everytime I reinstall the modem,
even though I am installing from the software supplied
with the modem.

I'm not sure how to do a system restore.

Any additional help is greatly appreciated.

-----Original Message-----
Can you either roll back the driver or do a system restore? Either
would restore the original driver.

John Allen
]

I recently installed a new driver for my dial up modem
from the Windows Update site (I also have a cable
modem). Ever since the new driver was installed, I
cannot use the dial up modem to send any faxes. My fax
program (WinFax) keeps asking me to set up the modem, but
when I do, the system reboots. I tried to roll back the
driver, no help. It was working fine until I downloaded
the new driver. I have uninstalled & reinstalled the
modem at least a dozen times & now always have the same
problem. I've tried using a different fax program
(Bitware), but it does the same thing. Everytime I run
autodetect, it gets to Com 3 (where the modem is
installed), it reboots the system.
O/S is Windows XP & the modem is compatible.
Is there any way to either manually delete the drivers or
change the Com Port that is used?
Any help is appreciated.
Thank you.

 

[Tony]

JoAnn, try this:
go to Control panel/Phone&Modem Options/Modems
Tab/Highlight your modem and click Remove.

Now Reboot into SAFEMODE (hit F8 before Windows Logon)and
install your Modem Driver from there.
Good Luck
Tony

-----Original Message-----
As stated in the original message, I did try to roll back
the driver, but it did not help. The system seems to keep
finding the newer driver everytime I reinstall the modem,
even though I am installing from the software supplied
with the modem.

I'm not sure how to do a system restore.

Any additional help is greatly appreciated.

-----Original Message-----
Can you either roll back the driver or do a system restore? Either
would restore the original driver.

John Allen
]

I recently installed a new driver for my dial up modem
from the Windows Update site (I also have a cable
modem). Ever since the new driver was installed, I
cannot use the dial up modem to send any faxes. My fax
program (WinFax) keeps asking me to set up the modem, but
when I do, the system reboots. I tried to roll back the
driver, no help. It was working fine until I downloaded
the new driver. I have uninstalled & reinstalled the
modem at least a dozen times & now always have the same
problem. I've tried using a different fax program
(Bitware), but it does the same thing. Everytime I run
autodetect, it gets to Com 3 (where the modem is
installed), it reboots the system.
O/S is Windows XP & the modem is compatible.
Is there any way to either manually delete the drivers or
change the Com Port that is used?
Any help is appreciated.
Thank you.

.

 

[JoAnn]

Tony,

Thank you very much. It works perfectly now.

-----Original Message-----
JoAnn, try this:
go to Control panel/Phone&Modem Options/Modems
Tab/Highlight your modem and click Remove.

Now Reboot into SAFEMODE (hit F8 before Windows Logon) and
install your Modem Driver from there.
Good Luck
Tony

-----Original Message-----
As stated in the original message, I did try to roll back
the driver, but it did not help. The system seems to keep
finding the newer driver everytime I reinstall the modem,
even though I am installing from the software supplied
with the modem.

I'm not sure how to do a system restore.

Any additional help is greatly appreciated.

-----Original Message-----
Can you either roll back the driver or do a system restore? Either
would restore the original driver.

John Allen
]
On Tue, 27 Jan 2004 13:39:20 -0800, "JoAnn"

I recently installed a new driver for my dial up modem
from the Windows Update site (I also have a cable
modem). Ever since the new driver was installed, I
cannot use the dial up modem to send any faxes. My fax
program (WinFax) keeps asking me to set up the modem, but
when I do, the system reboots. I tried to roll back the
driver, no help. It was working fine until I downloaded
the new driver. I have uninstalled & reinstalled the
modem at least a dozen times & now always have the same
problem. I've tried using a different fax program
(Bitware), but it does the same thing. Everytime I run
autodetect, it gets to Com 3 (where the modem is
installed), it reboots the system.
O/S is Windows XP & the modem is compatible.
Is there any way to either manually delete the

drivers
or

change the Com Port that is used?
Any help is appreciated.
Thank you.

.

.

 

[Tony]

Glad to have been of some help: we learn from
each other's experiences.

-----Original Message-----
Tony,

Thank you very much. It works perfectly now.

-----Original Message-----
JoAnn, try this:
go to Control panel/Phone&Modem Options/Modems
Tab/Highlight your modem and click Remove.

Now Reboot into SAFEMODE (hit F8 before Windows Logon) and
install your Modem Driver from there.
Good Luck
Tony

-----Original Message-----
As stated in the original message, I did try to roll back
the driver, but it did not help. The system seems to keep
finding the newer driver everytime I reinstall the modem,
even though I am installing from the software supplied
with the modem.

I'm not sure how to do a system restore.

Any additional help is greatly appreciated.

-----Original Message-----
Can you either roll back the driver or do a system
restore? Either
would restore the original driver.

John Allen
]
On Tue, 27 Jan 2004 13:39:20 -0800, "JoAnn"

I recently installed a new driver for my dial up modem
from the Windows Update site (I also have a cable
modem). Ever since the new driver was installed, I
cannot use the dial up modem to send any faxes. My fax
program (WinFax) keeps asking me to set up the modem,
but
when I do, the system reboots. I tried to roll back
the
driver, no help. It was working fine until I
downloaded
the new driver. I have uninstalled & reinstalled the
modem at least a dozen times & now always have the same
problem. I've tried using a different fax program
(Bitware), but it does the same thing. Everytime I run
autodetect, it gets to Com 3 (where the modem is
installed), it reboots the system.
O/S is Windows XP & the modem is compatible.
Is there any way to either manually delete the drivers
or
change the Com Port that is used?
Any help is appreciated.
Thank you.
.

.

.