Bobbi said:
Hi, VanguardLH. Thanks for your thorough questions below. I'll intermix my
replies in Upper Case to make them easier to spot, so don't think I'm
yelling at you.
WELL, THE MESSAGE IS FROM A MAC USER, AND SHE'S THE ONLY ONE I'M HAVING THIS
PROBLEM WITH.
NORMALLY, I CLICK ON THE ATTACHMENT SYMBOL AND ANOTHER WINDOW OPENS WHICH
HAS THE NAMES OF THE FILE(S) IN THE TOP BOX. THEN I CAN EITHER CLICK ON
THOSE FILE NAMES AND HAVE THEM OPEN IN THE APPROPRIATE PROGRAM, OR DRAG THEM
TO A DIRECTORY, OR DROP THEM ON A DESKTOP ICON SUCH AS MS PAINT, ETC.
YES (BUT IT'S ALWAYS GOOD TO BE REMINDED)
I CAN'T SAVE THE JPG FILE IN THE SAME WAY I CAN SAVE JPGS FROM EVERYONE
ELSE. I CAN'T GRAB IT EASILY.
I CAN RIGHT CLICK ON THE IMAGE IN THE OUTLOOK EXPRESS PREVIEW WINDOW. THE
OPTION "SAVE PICTURE AS...." DOESN'T WORK; I GET AN ERROR MESSAGE "THE
SYSTEM CANNOT FIND THE FILE SPECIFIED." I CAN CHOOSE COPY, WHICH PUTS IT ON
THE CLIPBOARD, THEN OPEN MS PAINT AND PASTE IT THERE, THEN SAVE IT AS A JPG.
BUT I SHOULD BE ABLE TO SAVE IT IN THE SAME WAY I DO FOR JPGS FROM EVERYONE
ELSE.
JPGS. (I DON'T HAVE PROBLEMS WITH OTHER TYPES OF DOCUMENTS, LIKE DOC OR PDF,
FROM THIS PERSON, JUST JPGS.)
THAT WAS THE ERROR MESSAGE THAT POPPED UP WHILE I WAS TRYING DIFFERENT
THINGS TO TRY TO SAVE THE FILE. IT DID SAY "HLP" (NOT "DLL"). DO I HAVE A
VIRUS?
WELL, IT WORKS GREAT FOR ME OTHER THAN THIS ONE INDIVIDUAL WITH A MAC. I'M
JUST WONDERING IF THERE'S SOME ENCODING PROBLEM WHEN HER COMPUTER SENDS
NON-TEXT FILES (JPGS, ANYWAY). BUT SHE SAYS NO ONE ELSE IS COMPLAINING.)
I'LL CHECK FOR YOUR FURTHER RESPONSES.
While the problematic e-mail is selected, hit Ctrl+F3 to view the source
code for the e-mail. Find the MIME part wherein the image is encoded.
A MIME part is required if the image is actually *in* the e-mail either
with disposition=inline (shows in the body of the e-mail) or with
disposition=attach (the client shows it as a separate entity or
attachment).
If you don't see a MIME part then the image is not inside the e-mail.
Instead it is linked to some file on some other host. You should have
configured OE to *not* display linked images as those are often used as
web beacons by spammers and marketers to determine if you opened their
e-mail (which gets you to the top of their mailing list for more spam).
Web beacons can also be used by non-spam senders, like your friends, by
using MsgTag or other similar services that can track if you opened the
sender's e-mail, how many times you opened it, and when you opened it.
That means the sender gets to invade your privacy regarding how you
handle your e-mails.
In OE, Tools -> Options -> Security tab, is the "Block images and other
external content in HTML e-mail" option enabled? It should be enabled
if you want to be secure when reading HTML formatted e-mails.
You cannot save a linked image because you don't have it. That image is
not inside your e-mail. It is off on some other host. You're stuck
trying to capture the image, like the trick of copy-n-paste into MS
Paint or using a screen capture utility. Tell the sender to stop
linking to images. Put the images *in* their e-mail (inline or
attached). With the above option enabled, you would've seen a red X
where was the linked image letting you know that it was not actually in
the e-mail that you received because the external content for it got
blocked.