Major IE problems

P

Puma

I started getting blue screen VxD error messages at
startup and startup freezes at varius stages (Usually get
into pc eventually).

Then my IE6 developed problems. Uninstall information
diasappeared, when trying to re-install is quits at 93%
when vector graphics are trying to be installed.

Can't repair or uninstall IE because the IE listing
disappeared out of "add/remove programs".

I scanned my drives for malware. Tried installing IE in
safe mode. I have no viruses, worms, trojans, etc. Tried
all sorts of stuff... nothing works.

Hope someone can help me, please.

Puma
 
F

Frank Saunders, MS-MVP IE/OE

Puma said:
I started getting blue screen VxD error messages at
startup and startup freezes at varius stages (Usually get
into pc eventually).

Then my IE6 developed problems. Uninstall information
diasappeared, when trying to re-install is quits at 93%
when vector graphics are trying to be installed.

Can't repair or uninstall IE because the IE listing
disappeared out of "add/remove programs".

I scanned my drives for malware. Tried installing IE in
safe mode. I have no viruses, worms, trojans, etc. Tried
all sorts of stuff... nothing works.

Hope someone can help me, please.

Puma

A. See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

B. You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 
P

Puma

Did A.(still working on the rest), here is the log file:

Logfile of HijackThis v1.97.7
Scan saved at 6:33:33 PM, on 1/4/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\PCTVOICE.EXE
C:\PROGRAM FILES\RAMPAGE\RAMPAGE.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\MY DOCUMENTS\SOFTWARE PROGRAMS\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search
Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start
Page = http://www.blocktar.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-
206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHELPER.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0
\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-
11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry]
C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRAM FILES\GRISOFT\AVG6
\avgcc32.exe /startup
O4 - HKLM\..\Run: [PCTVOICE] pctvoice.exe
O4 - HKLM\..\Run: [LexStart] Lexstart.exe
O4 - HKLM\..\Run: [LexmarkPrinTray] PrinTray.exe
O4 - HKLM\..\Run: [CPQINKAGENT]
C:\WINDOWS\SYSTEM\cpqinkag.exe
O4 - HKLM\..\Run: [RAMpage] "C:\Program
Files\RAMpage\RAMpage.exe" U=1 M=40 T=30 S LW
P="C:\Program Files\RAMpage\RAMpageConfig.exe"
O4 - HKLM\..\Run: [PCHealth]
C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1
\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\Run: [FileScan] C:\PROGRAM FILES\SYSTEM SAFE
GOLD\FileScan.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1
\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM
FILES\SYGATE\SPF\SMC.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe
powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV]
C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr]
C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1
\PLUGINS\nppdf32.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB}
(YInstStarter Class) -
http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CA
B?37727.6109606481
O16 - DPF: Yahoo! MahJong Solitaire -
http://download.games.yahoo.com/games/clients/y/mjst3_x.cab
O16 - DPF: Yahoo! Dominoes -
http://download.games.yahoo.com/games/clients/y/dot4_x.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swf
lash.cab
O16 - DPF: Yahoo! Backgammon -
http://download.games.yahoo.com/games/clients/y/at0_x.cab
O16 - DPF: Yahoo! Literati -
http://download.games.yahoo.com/games/clients/y/tt0_x.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}
(Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/director/
sw.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94}
(PCPitstop Utility) -
http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE}
(Microsoft Office Tools on the Web Control) -
http://officeupdate.microsoft.com/TemplateGallery/downloads
/outc.cab
O16 - DPF: Toki Toki Boom -
http://download.games.yahoo.com/games/clients/y/vtm_x.cab
O16 - DPF: {F8F88D0D-E455-11D6-B547-00400555C7FB}
(DiskHealth2 Class) -
http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN
Chat Control 4.5) -
http://fdl.msn.com/public/chat/msnchat45.cab
O16 - DPF: {CA797B15-445F-4AA9-9828-8A88502F560F}
(Uninstall Control) -
http://www.worldwinner.com/games/shared/uninstall.cab
O16 - DPF: Tornado 21 -
http://download.games.yahoo.com/games/clients/y/t21t0_x.cab
O16 - DPF: Yahoo! Chat -
http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/cha
t.cab

Thank you for your help, it's much appreciated.
Puma
-----Original Message-----
I started getting blue screen VxD error messages at
startup and startup freezes at varius stages (Usually get
into pc eventually).

Then my IE6 developed problems. Uninstall information
diasappeared, when trying to re-install is quits at 93%
when vector graphics are trying to be installed.

Can't repair or uninstall IE because the IE listing
disappeared out of "add/remove programs".

I scanned my drives for malware. Tried installing IE in
safe mode. I have no viruses, worms, trojans, etc. Tried
all sorts of stuff... nothing works.

Hope someone can help me, please.

Puma

A. See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

B. You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/

.
 
F

Frank Saunders, MS-MVP IE/OE

Puma said:
Did A.(still working on the rest), here is the log file:

Logfile of HijackThis v1.97.7
Scan saved at 6:33:33 PM, on 1/4/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v5.50 (5.50.4134.0100)

Thank you for your help, it's much appreciated.
Puma

Please post the log where the article said to post it. That's where the
experts in those things are.

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 

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