large avi problem

[ChrisSmith]

Using windows XP I'm having problems downloading larger avi video files from
my camera (canon A710). Smaller files are no problem but I cannot download
files of over about 200MB. I get a message that the I/O is disconnected, or
an empty file (0kb) is downloaded. I use USB, have tried both with camera
software and without (drag and drop), also no luck with a card reader.

 

[Andrew E.]

Thier have been fixes for that with XP,depends on youre xp SP,SP3
should have eliminated the problem,however the fix is
at:http://support.microsoft.com/kb/822430

 

[Cari \(MS-MVP\)]

Not a lot of help to you because all my daily PCs use Vistaq, but I have
several Canon cameras, and use SDHC cards, I've got card readers (all cards
are 8gb) and transferring files by reader is not a problem at all, I often
have movie files of up to 2gb to edit - and that's on a notebook! The card
reader is built into the notebook, the USB reader on the desktop is a (very
recent for the HC support) Sandisk 12 in 1 unit. Both are using NTFS
formatted hard drives.

 

[ChrisSmith]

I downloaded service pack 3 via Andrews link, no improvement. Any more ideas?

 

[John Inzer]

I downloaded service pack 3 via Andrews link, no improvement. Any
more ideas?

=========================================
I don't know if I can help you but I do have a few
questions...

Just wondering...what is the capacity of your memory
card and is your hard drive formatted NTFS?

Also...if you right click your My Computer icon and
from the menu...choose...Properties / General tab...
is Service Pack 3 listed under the System heading?

 

[ChrisSmith]

Memory card is SD 1GB. I can upload all fotos and videos from my camera
except avis over about 200 MB.
NTFS?? I suppose so, I have XP version 2002. How do I check?
Yes service pack 3 is listed under System.

 

[John Inzer]

NTFS?? I suppose so, I have XP version 2002. How do I check?

====================================
Open My Computer / right click Local Disk (C /
from the menu...choose Properties / General tab...
you should see....

Type Local Disk
File System NTFS

 

[ChrisSmith]

yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?

 

[John Inzer]

yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?

=====================================
I have a couple of thoughts but no solutions.

Two thoughts...could you try a different memory
card? Could you try a different USB port?

One more thought...if you have several USB
accessories attached...disconnect all but the
card reader and try to download the file.

 

[ChrisSmith]

Doesn't help...
It's not the camera either cos no problem on frends pc... I shall have to
put avi on CDrom on another pc and see if i can then drag from disk onto
mine... And then buy a new pc!

 

[John Inzer]

yup NTFS...
Thanks for all the help, unfortunately still not sorted...
Any more ideas?

=====================================
Maybe the following article will offer some ideas:

(814390) File Transfer from Digital Camera Fails
http://support.microsoft.com/?kbid=814390

--

John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[ChrisSmith]

I already have SP 3.
The article also says:
You can connect the camera by using USB Mass Storage Class (MSC) instead of
PTP
How would I do this?

(in the meantime I got the file onto my pc via CD rom... so problem kinda
solved!