Kernel 32

[Guest]

Hi
I am using Norton Anti Virus & Fire Wall, tonight when I downloaded ok but
on installing the updates I got this message. urlupdat has caused an error
in KERNEL.32.DLL. It then installed the rest, I restarted the computer and
tried to download again but again I got the same message. I have not been on
this computer for about 10 days as I mainly use my Laptop as I am bedridden.
I have been to the general look up in Microsoft, but can find noting with
the urupdat? The Windows on this computer is ME. I also have 512.mb ram.

Thanks for any replys.

Susie

 

[PA Bear]

Are you up-to-date at Windows Update?

You may need new video drivers. Check the website of your video board or
computer manufacturer. Meanwhile, you can do the following:

1. Use the default mouse pointers.

2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.

3. Turn down your graphics hardware acceleration. (Start | Settings |
Control Panel | System | Performance | Graphics button) You will see
little, if any, performance degradation.

4. Turn off your desktop wallpaper.

If any of these make the problem go away, you need new video drivers.

Also check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

Symantec Service & Support
http://www.symantec.com/techsupp/index.html