computer freezes - cant shut off

[maryanne]

while on the internet, i have been getting a error message
IEXPLORE pge fault - Mod KERNEL 32.DLL AT 01-09BFF666AE.
I RUN NORTON ANTI VIRUS. THIS HAPPENS EACH TIME I GO ON
THE INTERNET. SOLUTION??? I MUST TURN POWER OFF AT
PLUG..CANT EVEN TURN COMPUTER OFF ..THANKS

 

[Michael]

hey Maryanne-

do you happen to recall what you did just before this
happens? Was it selecting "Favorites" from the menu bar?
Entering a form field? using the scrollbar? These are the
things I've been doing and my computer has been almost
doing the same thing (only sometimes it locks up that bad,
but I almost always get the KERNEL 32.DLL garbage.

thanks

 

[Frank Saunders, MS-MVP]

while on the internet, i have been getting a error message
IEXPLORE pge fault - Mod KERNEL 32.DLL AT 01-09BFF666AE.
I RUN NORTON ANTI VIRUS. THIS HAPPENS EACH TIME I GO ON
THE INTERNET. SOLUTION??? I MUST TURN POWER OFF AT
PLUG..CANT EVEN TURN COMPUTER OFF ..THANKS

Get and run these programs (if you test after each one you can stop when
the problem is gone):
Ad-Aware:
http://www.lavasoftusa.com
Once installed make sure to update via online before scanning!
and
Spybot - Search & Destroy -
http://security.kolla.de/
http://security.kolla.de/index.php?lang=en&page=download
http://spybot.eon.net.au/
http://www.tomcoyote.org/SPYBOT/
Once installed make sure to update via online before scanning!
and
BHO Demon: http://www.spywareinfo.com/downloads/bhod/

Until the problem is solved.

Further advice available here:

If the problem site is your home page:
http://www.mvps.org/inetexplorer/answers.htm#home_page

If the problem is a pop-up window, your computer may have been hijacked.
For information about pop-up windows, how to get rid of them, and prevent
them in the future have a look at the link below:
http://www.mvps.org/inetexplorer/Darnit.htm#pop_up