Internet Explorer has encountered a problem and needs to close

[needlove]

Im really on the verge of never using this browser /OS again. Currently
running IE 7 beta 3. IE 7, latest, same problem. Uninstalled and reinstalled
sun java v 6 beta2 three times. Keep getting error "Internet Explorer has
encountered a problem and needs to close". the problem is with java related
websites. Microsoft help and support is encountering the same problem. I
have all the latest updates and a very good antivirus program and use spybot
and hijackthis and adaware from lavasoft and Counterspy all up to date. What
the hell is goin on? I cant google it because its system wide.

 

[needlove]

reinstall?
i ran sfc /scannow all files are in place via I386 on disc
i changed motheboards and reinstalled all drivers
repaired winsock 3 times
renamed catroot 2 to catroot2OLD
reinstalled .NET framework 1.0, 1.1 with all updates and msi.exe
I have a backup on a hard drive but jeez its old...and it will ruin my
crunching programs. Will a reinstall fix it?
I need to play games on Atari website

 

[Galen]

In needlove had this to say:

My reply is at the bottom of your sent message:

Im really on the verge of never using this browser /OS again.
Currently running IE 7 beta 3. IE 7, latest, same problem.
Uninstalled and reinstalled sun java v 6 beta2 three times. Keep
getting error "Internet Explorer has encountered a problem and needs
to close". the problem is with java related websites. Microsoft help
and support is encountering the same problem. I have all the latest
updates and a very good antivirus program and use spybot and
hijackthis and adaware from lavasoft and Counterspy all up to date.
What the hell is goin on? I cant google it because its system wide.

Try using the full release of IE and not the beta.

As this is an IE type of question (for which I don't know the answer or I'd
tell you here) here's the usual response for that:

For IE7questions please see:

In a newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes

 

[needlove]

8i just uninstalled the full release for the same reason. its not IE or
microsoft, Its something bigger. I either need to reinstall windows XP or
fix this little girlypoo problem.

 

[Gerry Cornell]

Can you find the corresponding error in Event Viewer and post a copy?

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[needlove]

Can you find the corresponding error in Event Viewer and post a copy?

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

The errors:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/28/2006
Time: 8:05:06 PM
User: N/A
Computer: OWNER
Description:
Faulting application iexplore.exe, version 7.0.5450.4, faulting module
ieframe.dll, version 7.0.5450.4, fault address 0x0000b78e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 35 34 e 7.0.54
0028: 35 30 2e 34 20 69 6e 20 50.4 in
0030: 69 65 66 72 61 6d 65 2e ieframe.
0038: 64 6c 6c 20 37 2e 30 2e dll 7.0.
0040: 35 34 35 30 2e 34 20 61 5450.4 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 30 62 37 38 0000b78
0058: 65 0d 0a e..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/28/2006
Time: 1:59:56 PM
User: N/A
Computer: OWNER
Description:
Faulting application helpctr.exe, version 5.1.2600.2180, faulting module
ieframe.dll, version 7.0.5450.4, fault address 0x0000b781.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 65 6c ure hel
0018: 70 63 74 72 2e 65 78 65 pctr.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 69 65 66 72 61 6d n iefram
0038: 65 2e 64 6c 6c 20 37 2e e.dll 7.
0040: 30 2e 35 34 35 30 2e 34 0.5450.4
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 30 62 et 0000b
0058: 37 38 31 0d 0a 781..

 

[needlove]

The errors:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/28/2006
Time: 8:05:06 PM
User: N/A
Computer: OWNER
Description:
Faulting application iexplore.exe, version 7.0.5450.4, faulting module
ieframe.dll, version 7.0.5450.4, fault address 0x0000b78e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 35 34 e 7.0.54
0028: 35 30 2e 34 20 69 6e 20 50.4 in
0030: 69 65 66 72 61 6d 65 2e ieframe.
0038: 64 6c 6c 20 37 2e 30 2e dll 7.0.
0040: 35 34 35 30 2e 34 20 61 5450.4 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 30 62 37 38 0000b78
0058: 65 0d 0a e..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/28/2006
Time: 1:59:56 PM
User: N/A
Computer: OWNER
Description:
Faulting application helpctr.exe, version 5.1.2600.2180, faulting module
ieframe.dll, version 7.0.5450.4, fault address 0x0000b781.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 65 6c ure hel
0018: 70 63 74 72 2e 65 78 65 pctr.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 69 65 66 72 61 6d n iefram
0038: 65 2e 64 6c 6c 20 37 2e e.dll 7.
0040: 30 2e 35 34 35 30 2e 34 0.5450.4
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 30 62 et 0000b
0058: 37 38 31 0d 0a 781..

Running sfc /scannow again...will try also try unistalling IE7 beta 3 and
using the generic IE 6 to see if problem persits. Errors started at the
removal of Anti-keylogger program. Have a backup if all else fails but i
hate using them cause they can really mess current stuff up.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64017
Date: 10/28/2006
Time: 8:20:49 PM
User: N/A
Computer: OWNER
Description:
Windows File Protection file scan completed successfully

 

[needlove]

Running sfc /scannow again...will try also try unistalling IE7 beta 3 and
using the generic IE 6 to see if problem persits. Errors started at the
removal of Anti-keylogger program. Have a backup if all else fails but i
hate using them cause they can really mess current stuff up.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64017
Date: 10/28/2006
Time: 8:20:49 PM
User: N/A
Computer: OWNER
Description:
Windows File Protection file scan completed successfully

Uninstalled IE7 beta3 and problem vanished. IE 6 works and msinfo32 works
without errors. I guess I'll try again with IE 7 but im guessing the same
problem will occur.

 

[Gerry Cornell]

Your problem as you have identified is clearly specific to IE7 as IE 6
works as required. You are one of the first to have posted Event Viewer
Error Reports so there are no real clues in Google. I have noticed a
number of posted concerning concerning ieframe.dll but few solutions.

IE7 does not work properly with a number of Add Ons. There is a list in
the link which follows:
http://msdn.microsoft.com/ie/releasenotes/default.aspx

Under Tools that are incompatible with Internet Explorer there is detailed
advice on how to disable Toolbars.

You would be likely to get better help if you took your problem to
news://microsoft.public.internetexplorer.general

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[needlove]

That link should keep my busy for a while. Thanks for the assistance. IE 7
BETA3 did work for some time with no problems and only when Windows update
installed IE7 over the top of it did I start getting errors. But I was
having concurrent problems with winsock, windows installer v3.1 and some
other proggies I was trying out. I'm leaning toward a fresh install of xp.
too many weird problems cropping up.