Hi Vince - Well, start here:
http://www.2-spyware.com/parasite-incredifind.html for manual removal
instructions. PestPatrol is also supposed to be able to remove this one,
also. I would recommend that after you do the manual removal steps, you
follow the directions below:
Note that this symptom often indicates the possibility of other malware.
You might want go to this page at Jim Eshelman's site, here:
http://aumha.org/a/noads.htm or here:
http://inetexplorer.mvps.org/parasite.htm and wait a little bit (be
patient), while an analysis of a number of possible parasites on your
machine will be made to help you identify and remove them. NOTE: You will
need to disable Ad Blocking in Zone Alarm 3.x, if present or any other Ad
Blocking software which interferes with Java Scripting for this scan to
work. You should get a message between the two lines of **** giving the
results of the scan.
Before you try to remove spyware using any of the programs below, download
both a copy of LSPFIX here:
http://www.cexx.org/lspfix.htm
AND a copy of Winsockfix
http://members.shaw.ca/installations/WinsockFix.zip
The process of removing certain malware may kill your internet connection.
If this should occur, these programs, LSPFIX and WINSOCKFIX, will enable you
to regain your connection.
In the following, all of these removal tools should be run from Safe mode
when possible
For the general hijack case, the best way to start is to get Ad-Aware 6.0,
Build 181 or later, here:
http://www.lavasoftusa.com/support/download/.
UPDATE and run this regularly to get rid of most "spyware/hijackware" on
your machine. If it has to fix things, be sure to re-boot and rerun
AdAware again and repeat this cycle until you get a clean scan. The reason
is that it may have to remove things which are currently "in use" before it
can then clean up others.
Another excellent program for this purpose is SpyBot Search and Destroy
available here:
http://security.kolla.de/ SpyBot Support Forum here:
http://www.net-integration.net/cgi-bin/forums/ikonboard.cgi. I recommend
using both normally. After UPDATING and fixing things with SpyBot S&D, be
sure to re-boot and rerun SpyBot again and repeat this cycle until you get a
clean "no red" scan. The reason is that SpyBot sometimes has to remove
things which are currently "in use" before it can then clean up others.
Note that sometimes you need to make a judgement call about what these
programs report as spyware. See here, for example:
http://www.imilly.com/alexa.htm
A currently common parasite is some malware called CoolWebSearch. Do the
following:
Download, UPDATE before running, and run:
http://209.133.47.200/~merijn/files/CWShredder.exe to remove the parasite.
Be sure to close all instances of IE and OE. You may also get it here if
that link is blocked:
http://www.zerosrealm.com/downloads/CWShredder.zip
BE SURE that you get v.1.59.0.1 or later!
There's a good tutorial about CWS and using CWShredder here:
http://www.bleepingcomputer.com/forums/index.php?showtutorial=47#domain
You will need to show Hidden files first and then at the end clear the
malware garbage from your System Restore backups after you've cleaned up.
It's best to perform CWShredder (and most other malware fixers too) from
Safe mode and then reboot. AFTER cleaning things up, then you can disable
and then re-enable System Restore. See ******** below.
The following links give instructions on how to do these various functions:
HOW TO Restart in Safe Mode
<
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406>
HOW TO Enable Hidden Files
<
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339>
HOW TO Disable/Flush System Restore (do this at the end AFTER cleaning or
use the suggested procedure for XP at the ******'s)
<
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039>
(WinXP)
<
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239>
(WinME)
Then download and run:
http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore your
tabs and remove any restrictions that the parasite has put in place.
Now download and run:
http://www.kellys-korner-xp.com/regs_edits/RestoreSearch2.REG to restore
your search functions if they've been affected (as they probably will have
been).
Be sure that you also download and install hotfix Q816093, here:
http://support.microsoft.com/?kbid=816093
which blocks the exploit upon which this parasite family depends.
If they don't fix it then start here:
Download HijackThis, free, here:
http://209.133.47.200/~merijn/files/HijackThis.exe (Always download a new
fresh copy of HijackThis [and CWShredder also] - It's UPDATED frequently.)
You may also get it here if that link is blocked:
http://www.majorgeeks.com/downloadget.php?id=3155&file=3&evp=3304750663b552982a8baee6434cfc13
or here:
http://www.bleepingcomputer.com/files/spyware/hijackthis.zip
In Windows Explorer, click on Tools|Folder Options|View and check "Show
hidden files and folders" and uncheck "Hide protected operating system
files". (You may want to restore these when you're all finished with
HijackThis.)
Place HijackThis.exe or unzip HijackThis.zip into its own dedicated folder
at the root level such as C:\HijackThis (NOT in a Temp folder or on your
Desktop), start it then press Scan. Click on SaveLog when it's finished
which will create hijackthis.log. Now click the Config button, then Misc
Tools and click on Generate StartupList.log which will create
Startuplist.txt
Then go to one of the following forums:
Spyware and Hijackware Removal Support, here:
http://216.180.233.162/~swicom/forums/
or Net-Integration here:
http://www.net-integration.net/cgi-...86d536d57b5f65b6e40c55365e;act=ST;f=27;t=6949
or Tom Coyote here:
http://forums.tomcoyote.org/index.php?act=idx
or Jim Eshelman's site here:
http://forum.aumha.org/
or Bleepingcomputer here:
http://www.bleepingcomputer.com/
Register if necessary, then sign in and READ THE DIRECTIONS at the beginning
of the particular sites HiJackThis forum, then copy and paste both files
into a message asking for assistance, Someone will answer with detailed
instructions for the removal of your parasite(s). Be sure you include at
the beginning of your post "What problem(s) you're trying to solve" and
"What steps you've already taken."
*******
ONLY IF you've successfully eliminated the malware, you can now make a new,
clean Restore Point and delete any previously saved (possibly infected)
ones. The following suggested approach is courtesy of Gary Woodruff: For XP
you can run a Disk Cleanup cycle and then look in the More Options tab. The
System Restore option removes all but the latest Restore Point. If there
hasn't been one made since the system was cleaned you should manually create
one before dumping the old possibly infected ones.
*******
Once you get this cleaned up, you might want to consider installing the
SpywareBlaster and SpywareGuard here to help prevent this kind of thing from
happening in the future:
http://www.javacoolsoftware.com/spywareblaster.html (Prevents malware Active
X installs) (BTW, SpyWareBlaster is not memory resident ... no CPU or memory
load - but keep it UPDATED) The latest version as of this writing will
prevent installation or prevent the malware from running if it is already
installed, and it provides information and fixit-links for a variety of
parasites.
http://www.javacoolsoftware.com/spywareguard.html (Monitors for attempts to
install malware) Keep it UPDATED. Both Very Highly Recommended
Finally, go to Windows Update and ensure that ALL Critical updates are
installed.
--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP
In
