"iexplore has caused an error in kernel........"

[Amy]

I keep getting this message every time I try to launch
iexplore. I have re-installed iexplore etc etc but the
message keeps happening. What should I do?

Thanks

 

[Jone Doe]

You stopped too soon. error i kernel WHAT? Probably kernel32.DLL in your
windows \system.

What to Do When Explorer Has Caused an Error in Kernel32.dll
If you receive an error message like this one: Explorer Has Caused An Error
In Kernel32.dll, odds are there's a control panel file (with the .cpl
extension) in the Windows\System folder that is damaged or otherwise
incompatible with the OS. Resolve the problem by starting your system in
Safe Mode. To do this, hold down the Ctrl key while the PC is booting up and
choose Safe Mode. Then, click the Start button, Search, For Files Or Folders
and type *.cpl in the Search For Files Or Folders Named field. Click Search
Now, noting the original file names. In the Search Results pane, right-click
a .cpl file in the Windows\System folder, and click Rename. Rename the
Mca.cpl file first (if it exists), and also rename the first file in the
Search Results pane to an .old file extension. So, if the file name is
File.cpl, rename the file to File.old. Also, note which file you have
renamed on the list of original file names. To see if it worked, try to open
the Control Panel. Keep repeating this process until you can open the
Control Panel, and verify that the last file you renamed is the damaged or
incompatible file. Then, rename all of the files you renamed back to the
original file names, except for the file that you determined is causing the
issue. When you're finished, reboot your computer.
For more Windows Tips, click here
<http://eletters1.ziffdavis.com/cgi-bin10/flo?y=hSV60DwyAz0FMz0rOW0AY>.

 

[Frank Saunders, MS-MVP]

I keep getting this message every time I try to launch
iexplore. I have re-installed iexplore etc etc but the
message keeps happening. What should I do?

Thanks

A. See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

B. You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero

--
Frank Saunders, MS-MVP, IE/OE
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