ie 6 will not browse the internet

[Sandra]

Hi,
Have a computer that will not browse a webpage says that
it can open that search page. Had sypware on computer and
it was deleted and cleaned thru spyware. Ran a full virus
scan and it is clean. Installed service pack 1 for Windows
XP Home Edition. Turned off third party under advanced
internet options. Still can not browse. I can ping the
gateway and dns with no loss.

any ideas? short of a hammer

 

[Sandi - Microsoft MVP]

For advice specific to problems with secure sites, have a look at the first
link - for general advice, have a look at the second:

http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/answers.htm#dns

If you have removed spyware from your machine, it would be a good idea to
use lspfix to undo the damage caused by said viruses/malware etc:
http://www.cexx.org/lspfix.htm

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Hyperlinks are used to ensure advice remains current

Do NOT send me an email. I will NOT see it (thank the spammers and viruses.
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://www.mvps.org/inetexplorer

 

[Guest]

Same problem - need a BIG hammer if I cannot fix soon! I ran the same actions, etc as Sandy and problem started on 3/2/2004. HELP!!!

 

[Frank Saunders, MS-MVP]

Same problem - need a BIG hammer if I cannot fix soon! I ran the
same actions, etc as Sandy and problem started on 3/2/2004. HELP!!!

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
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