I can send but cant receive emails

P

Pinar

Using windows mail I can send email but cannot receive email any
more.Everything was ok like a week ago. But now i cant. When
sending and receiving begins to download emails but then disconnects. I
change the password but didint work, checked all account properties,
everything looks ok, but i still cant receive. Anybody can help?
thanks!
 
G

Gary VanderMolen

Is there an error message when it disconnects? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

Also, make sure your antivirus is not configured to scan emails.
 
P

Pinar

-- that is the thing there is no error.. it starts to check the email then
it dosconnects right away, i checekd my mail server, the mails are there. I
checked the properties of the accounts, everything looks ok, i checked
unchecked, tried everything almost, but nope, nothing changes, i can send but
can not receive..
Pinar
 
G

Gary VanderMolen

You didn't comment on my second suggestion.
Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

When it disconnects, look in the lower right corner (status bar); is there
a status message ("No new messages") or a yellow triangle with an
exclamation mark? If the latter, double-click on it.

--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen


Pinar said:
-- that is the thing there is no error.. it starts to check the email then
it dosconnects right away, i checekd my mail server, the mails are there. I
checked the properties of the accounts, everything looks ok, i checked
unchecked, tried everything almost, but nope, nothing changes, i can send but
can not receive..
Pinar
Click to expand...
 
P

Pinar

yeah but it doesnt give any error...
i disabled the antivirus too
i have no idea what is going on
 
P

Pinar

-- o sorry i just saw the reply

it is AVG

i have been using this for the past 3 years, never had a problem. The only
thing happened last week was, my web site suspended because my credit card
didint go through, i changed on file for new one but they were still using
the old number, anyways, i called them to change the credit card on file, my
web site was on but my email wasnt working still


Pinar
 
G

Gary VanderMolen

Your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

While AVG is uninstalled, try Windows Mail again, just to verify that
the culprit has been found.

--
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen


Pinar said:
-- o sorry i just saw the reply

it is AVG

i have been using this for the past 3 years, never had a problem. The only
thing happened last week was, my web site suspended because my credit card
didint go through, i changed on file for new one but they were still using
the old number, anyways, i called them to change the credit card on file, my
web site was on but my email wasnt working still


Pinar
Click to expand...
 
P

Pinar

there is an update of the issue.. i still couldnt solve the problem however
couple days ago i sent some emails to my newsletter members and i received
the non delivered notices to my email... it is very weird.. why i can not
receive other emails..
 
G

Gary VanderMolen

Pinar, if you can receive non-delivery notices, you should be able to
receive regular emails. Did you try it with AVG Antivirus uninstalled?
 

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