How Do I Remove Hotfix KB828741?

[jim evans]

I just bought a current (2005) version of Norton AntiVirus. It won't
start -- throws errors. Symantec says I must remove MS-Hotfix
(KB828741) for it to work, but I can't figure out how to do this.
Their instructions for removing it say:

"On the Windows taskbar, click Start > Control Panel. Double-click the
Add or Remove Programs icon.

In the Currently installed window, click Windows Hotfix - KB828741"


KB828741 is not listed in Add/Remove Programs. In fact NO Microsoft
Windows updates are listed other than Service Pack 2.

How do I remove MS-Hotfix (KB828741) so I can get Norton AntiVirus to
work?

jim

 

[Galen]

In jim evans <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I just bought a current (2005) version of Norton AntiVirus. It won't
start -- throws errors. Symantec says I must remove MS-Hotfix
(KB828741) for it to work, but I can't figure out how to do this.
Their instructions for removing it say:

"On the Windows taskbar, click Start > Control Panel. Double-click the
Add or Remove Programs icon.

In the Currently installed window, click Windows Hotfix - KB828741"


KB828741 is not listed in Add/Remove Programs. In fact NO Microsoft
Windows updates are listed other than Service Pack 2.

How do I remove MS-Hotfix (KB828741) so I can get Norton AntiVirus to
work?

jim

In add/remove tick the box to show updates but do you really want to trust a
third party vendor who's telling you to uninstall security patches from the
maker of the OS?

Galen

 

[jim evans]

In add/remove tick the box to show updates

Thanks. That worked. As it turns out there's no KB828741 listed.

do you really want to trust a
third party vendor who's telling you to uninstall security patches from the
maker of the OS?

I have to have virus protection.

jim

 

[Miss Perspicacia Tick]

Thanks. That worked. As it turns out there's no KB828741 listed.


I have to have virus protection.

jim

Yes, you "have to have virus protection", but you *don't* have to have NAV.
There are a zillion and one other providers out there and, IMNSHO, they are
*all* better than NAV.

The reason it isn't listed is because it is included in SP2. In order to
uninstall it you'd have to uninstall SP2, and I don't believe you want to do
that...

 

[Galen]

In Miss Perspicacia Tick <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Yes, you "have to have virus protection", but you *don't* have to
have NAV. There are a zillion and one other providers out there and,
IMNSHO, they are *all* better than NAV.

The reason it isn't listed is because it is included in SP2. In order
to uninstall it you'd have to uninstall SP2, and I don't believe you
want to do that...

Here, let me add to that: (Pardon the generic stuff but they're ALL better
than Norton...)

Virus:
www.grisoft.com - AVG
www.antivir.com - AntiVir
http://www.my-etrust.com/microsoft/index.cfm - CA eTrust

Spyware:
www.lavasoft.de - AdAware
http://security.kolla.de/ - Spybot
http://www.microsoft.com/athome/security/spyware/software/default.mspx -
Microsoft Anti-Spyware Beta

Trojan:
www.emsisoft.com/en/software/free/ - a Squared
http://swatit.org/ Swat It

Before cleaning download this:

LSP-Fix - a free program to repair damaged Winsock 2 stacks:
http://www.cexx.org/lspfix.htm

Use that should cleaning out your PC remove or damage your in-place winsock
and you can't connect to the internet.

From the virus and trojan category pick one application, they're all free,
download it and install it. Make sure that you update it. From the spyware
category pick all three, download them and update them to the latest
definitions. Reboot, press the F8 key over and over again, from the menu
select Safe mode without networking. Do your cleaning in there. Reboot to
regular mode and run the scans again. This isn't going to be quick or easy
but it might just solve your problems and it should prevent you from further
problems so long as you keep them updated and scan often. Most of them can
be enabled to update and scan automatically.

Galen

 

[PA Bear]

You're running WinXP SP2 => 828741/MS04-012 predates, does not apply to and
is not present in SP2 => Symantec's full of it.

Please cite the Symantec page stating that 828741 must be removed in order
to use NAV 2004.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html

 

[Miss Perspicacia Tick]

You're running WinXP SP2 => 828741/MS04-012 predates, does not apply
to and is not present in SP2 => Symantec's full of it.

Please cite the Symantec page stating that 828741 must be removed in
order to use NAV 2004.

Symantec Service & Support
http://www.symantec.com/techsupp/index.html

Thank you for the clarification, Robear, and I withdraw my initial erroneous
statement.