home page does not load upon connection

[Guest]

When I click on Internet Explorer on my desktop a pop up window comes up that
shows i'm connecting via my isp. then, i am connected but the home page does
not load, instead it says the page is not available. it used to load without
problem. if i click on refresh it loads. it used to load upon connection but
now doesn't. it's as if it is trying to load the home page before i'm
connected. i contacted my isp and reset/deleted everything and they said too
that for some reason internet explorer is trying to load my home page before
i'm connected. what do you suggest? ( if i click on my isp's desktop icon
and wait until it loads and then click on my internet explorer icon, it loads)

 

[Frank Saunders, MS-MVP]

When I click on Internet Explorer on my desktop a pop up window comes
up that shows i'm connecting via my isp. then, i am connected but
the home page does not load, instead it says the page is not
available. it used to load without problem. if i click on refresh it
loads. it used to load upon connection but now doesn't. it's as if
it is trying to load the home page before i'm connected. i contacted
my isp and reset/deleted everything and they said too that for some
reason internet explorer is trying to load my home page before i'm
connected. what do you suggest? ( if i click on my isp's desktop
icon and wait until it loads and then click on my internet explorer
icon, it loads)

First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

i downloaded adaware, spybot, the updates for each, then ran them all
yesterday. found and removed alot but that's all - i still am having the
problem. will do hijackthis and cwshredder next