Getting program to work!

[Timmy]

I'm an XP professional user and I can't get this program to
get passed the scanning phase - it freezes when it gets to
the end of the scan - and I have not been able to proceed
any further. I have lots of problems but the program tells
me each time I have not run any scans so far! to date 12
scans with no effect!!!

Any clues?

Timmy

 

[Steve Wechsler [MVP]]

I'm an XP professional user and I can't get this program to
get passed the scanning phase - it freezes when it gets to
the end of the scan - and I have not been able to proceed
any further. I have lots of problems but the program tells
me each time I have not run any scans so far! to date 12
scans with no effect!!!

Any clues?

Timmy

Timmy,

Do you have any other spyware programs installed ? Do you know
if the system has any spy|malware installed on it ? It may be that
is the root of the issue. You can do a preliminary scan here
http://www.doxdesk.com/parasite/
but it is NOT the definitive way to do so. Please feel free to ask for
assistance if you need some.


Steve Wechsler (akaMowGreen)
MVP Windows Server

 

[Bill Sanderson]

I like Steve Wechsler's suggestion.

I've got some too:

1) You say that you have "lots of problems."--so, I hope you are referring
to spyware?

Please submit a report: Tools., Suspected Spyware Report.

Let me know whether this function works for you, if you can.

Secondly, you might try scanning in safe mode. Safe Mode can prevent some
virus and spyware code from loading at startup, which gives the clean-up
programs a better chance at dealing with them.

No panacea, but easy enough to try.

 

[greg at eoservices dot com]

-----Original Message-----
I like Steve Wechsler's suggestion.

I've got some too:

1) You say that you have "lots of problems."--so, I hope you are referring
to spyware?

Please submit a report: Tools., Suspected Spyware Report.

Let me know whether this function works for you, if you can.

Secondly, you might try scanning in safe mode. Safe Mode can prevent some
virus and spyware code from loading at startup, which gives the clean-up
programs a better chance at dealing with them.

No panacea, but easy enough to try.



.

 

[greg at eoservices dot com]

I'm getting the same error...
I don't have any spy/malware running... disabled spyhunter
and ad-aware... Tried running in safe-mode still locked up
towards the end of the scan... Usually when trying to scan
the registry.
I wish they made a command line version that could run off
bootable media

 

[Bill Sanderson]

Interesting. You might submit a suspected spyware report (tools, suspected
spyware report) and describe the situation in the fields allowed for
descriptive stuff. That doesn't collect your registry, which I suspect is
part of the issue, but maybe it'll help.

If you get an error--try multiple times--it should go through eventually.

I've no idea what kind of issue is at the root of this one--the registry is
not something you want to mess with, so I don't have any fix for you, I'm
afraid.