Found Hotfix for Wireless Problems - How do I download it?

[Erik Allen]

http://support.microsoft.com/default.aspx?scid=kb;en-
us;828940

Can't figure out where/how to download the file.
Any help would be appreciated.

Thanks.

-Erik

 

[XPUSER]

http://support.microsoft.com/default.aspx?scid=kb;en-
us;828940

Can't figure out where/how to download the file.
Any help would be appreciated.

Thanks.

-Erik

=====================================================================================

Wireless Client Cannot Reconnect to a Wireless Access Point
http://support.microsoft.com/default.aspx?scid=kb;en-us;828940

Did you not notice this part of the above article?:

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.
For a complete list of Microsoft Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS



You have to CALL Microsoft to get a hotfix.

=====================================================================================

 

[Erik Allen]

Yes, I DID notice that, but I also noticed that if I have
an OEM XP license (which I do) that they won't offer any
free support, and I don't want to pay $35 for them to
give me a link, when I thought that someone might know
where to get it.

-Erik

-----Original Message-----

============================

Wireless Client Cannot Reconnect to a Wireless Access Point
us;828940

Did you not notice this part of the above article?:

To resolve this problem immediately, contact Microsoft

Product Support Services to obtain the hotfix.

For a complete list of Microsoft Product Support

Services phone numbers and information about support
costs,

visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh; [LN];CNTACTMS



You have to CALL Microsoft to get a hotfix.

========================================================= ============================

 

[Steve Winograd [MVP]]

http://support.microsoft.com/default.aspx?scid=kb;en-us;828940

Can't figure out where/how to download the file.
Any help would be appreciated.

Thanks.

-Erik

Contact Microsoft Product Support Services, as described in the
Knowledge Base article. Hotfixes are meant to solve specific problems
and don't go through the same testing procedures that regular Windows
code does. For that reason, they aren't available from any other
source, and Microsoft only gives them to people who have the specific
problem that the hotfix addresses.

When you contact Microsoft Product Support Services:

1. Tell them that you have the problem described in KB article 828940.
2. Request the hotfix.
3. Ask them to waive the charge for the support call, as described in
the article.
4. Don't ask for help with any other issue.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[noahwhtly]

-----Original Message-----

Contact Microsoft Product Support Services, as described in the
Knowledge Base article. Hotfixes are meant to solve specific problems
and don't go through the same testing procedures that regular Windows
code does. For that reason, they aren't available from any other
source, and Microsoft only gives them to people who have the specific
problem that the hotfix addresses.

When you contact Microsoft Product Support Services:

1. Tell them that you have the problem described in KB article 828940.
2. Request the hotfix.
3. Ask them to waive the charge for the support call, as described in
the article.
4. Don't ask for help with any other issue.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
.

I have this same problem, but the help system won't let
me contact anyone because I have an OEM copy of windows.
How can I get the hotfix?

 

[Steve Winograd [MVP]]

I have this same problem, but the help system won't let
me contact anyone because I have an OEM copy of windows.
How can I get the hotfix?

1. See the KB article at http://support.microsoft.com/?id=828940 .

2. Click the link in the "Resolution" section of the article.

3. Click the link "Phone Numbers, Support Options and Pricing" and
follow the prompts to get the phone number to call.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com