Explorer has encountered an error

J

John I.

When I boot up my computer, I constantly get the
following message: Explorer has encountered and error and
needs to close. We are sorry for the inconvenience.

When I open the error report, it shows the following:
AppName: explorer.exe AppVer: 6.0.2800.1106 ModName:
unknown ModVer: 0.0.0.0 Offset: 03994248 (this changes).

In addition to the above, my Internet Explorer has a
tendency to fail with a similar message.

I looked thru the knowledge base and none of the posted
solution applys. I was hoping that someone could give me
a hand with this.
 

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