Event ID 1073 - USER32 (Again)

[Tom Hall]

I spoke too soon. After a few days, the error has returned, even though I
uninstalled the program I _thought_ was causing the problem.

Now that I've had a chance to view this problem several more times, I find
that it's not actually that the restart command hangs - it simply goes
partway through, and then stops. Taskbar and Start Menu are still
functional, and the few user-installed programs still running appear to
respond normally to input.

I've switched my task manager to a program called ProcessView from
Sysinternals which provides a little more information than XP's resident
Task Manager. Hopefully I'll be able to fine-tune my brute-force approach
to getting the system to restart or shut down.

Maddeningly, XP's Help and Support's suggestion for resolving this problem
is hitting the reset button :-(


Tom

 

[Tom Hall]

I spoke too soon. After a few days, the error has returned, even though I
uninstalled the program I _thought_ was causing the problem.

Now that I've had a chance to view this problem several more times, I find
that it's not actually that the restart command hangs - it simply goes
partway through, and then stops. Taskbar and Start Menu are still
functional, and the few user-installed programs still running appear to
respond normally to input.

I've switched my task manager to a program called ProcessView from
Sysinternals which provides a little more information than XP's resident
Task Manager. Hopefully I'll be able to fine-tune my brute-force approach
to getting the system to restart or shut down.

Maddeningly, XP's Help and Support's suggestion for resolving this problem
is hitting the reset button :-(

The fact that no one has posted to this topic is depressing. When the XP
shutdown stops, the only thing that makes it continue on - apart from
hitting the reset button - is to kill the svchost.exe process that runs the
RPC (Remote Procedure Call). Now that I'm using ProcessExplorer as my task
manager, I can go right to the instance of svchost that controls RPC and
nuke it. This triggers a 60-second countdown with a system broadcast
message saying to close all open files because the system is shutting down.
I've turned on the Shutdown Event Tracker - why Microsoft says they don't
support the use of this policy is beyond me - just to see if it makes a
dfference.

SO FAR - the problem hasn't reappeared but I'm fairly confident that it
eventually will until I nail down what's causing it to happen in the first
place.


Tom

 

[John John]

The fact that no one has posted to this topic is depressing. When the XP
shutdown stops, the only thing that makes it continue on - apart from
hitting the reset button - is to kill the svchost.exe process that runs the
RPC (Remote Procedure Call). Now that I'm using ProcessExplorer as my task
manager, I can go right to the instance of svchost that controls RPC and
nuke it. This triggers a 60-second countdown with a system broadcast
message saying to close all open files because the system is shutting down.
I've turned on the Shutdown Event Tracker - why Microsoft says they don't
support the use of this policy is beyond me - just to see if it makes a
dfference.

SO FAR - the problem hasn't reappeared but I'm fairly confident that it
eventually will until I nail down what's causing it to happen in the first
place.

You have disjointed the post from from the original thread and we have
no idea what you are talking about.

John

 

[Tom Hall]

You have disjointed the post from from the original thread and we have
no idea what you are talking about.

Point taken. I've posted an update in the original thread.


Tom