email does not appear in the "in box" it just does not appear at all

[Brian Tillman [MVP - Outlook]]

Just a thought - do you have to TELL Yahoo that you want to access via
POP? In ordinary Yahoo accounts you have to do that. In Yahoo webmail it's
in Settings-POP and Forwarding...

There are two mutually exclusive settings for Yahoo Mail. The first is to
forward all mail to another address and the second is to allow POP and web
access at Yahoo. You choose one or the other. I believe the default choice
is to allow POP and web access so I don't believe you need to set it up.
You might consider visiting the POP Access and Forwarding options page to
exclude from download the mail SpamGuard places in the mailbox's Spam
folder.

 

[Gordon]

There are two mutually exclusive settings for Yahoo Mail. The first is to
forward all mail to another address and the second is to allow POP and web
access at Yahoo. You choose one or the other. I believe the default
choice is to allow POP and web access so I don't believe you need to set
it up.

Certainly in UK you DO need to set it up. Yahoo UK default setting is for
webmail.

 

[Sid9]

in message

Just a thought - do you have to TELL Yahoo that
you want to access via POP? In ordinary Yahoo
accounts you have to do that. In Yahoo webmail
it's in Settings-POP and Forwarding...

--
Asking a question?
Please tell us the version of the application
you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

I spoke to ATT today ...they belive it's a Yahoo
problem and have referred it to them. I found NO
way to get any Yahoo support.

36 to 48 hrs she said.

 

[Sid9]

"Brian Tillman [MVP - Outlook]"

Um, IE doesn't have an Inbox. Do you mean the
Yahoo Inbox? If you start Outlook and perform a
send/receive, does the Send/Receive Status
dialogue show Outlook receiving anything?

Yes, I mean the Yahoo inbox.

OUTLOOK received one spam message during this
period.

I've spoken to ATT and the referred the problem to
Yahoo (USA) I haven't found any means of
contacting Yahoo. Their website says business
customers only.

I believe there is something wrong with my account
on their mail server.

In an earlier post I indicated that I had
installed OUTLOOK and the very same account on
another computer and had the very same result.

She said 36 to 48 hrs...I asked her to email the
result.

I'll post the outcome here because I see others
have had a similar problem both here and as a
result of my GOOGLING for a solution.

Thanks for your help...it is appreciated

 

[VanguardLH]

Sid9 wrote:

I've removed all junk filtering, blocked senders entries or anti-spam softwa
At this writing I am deleting some software that YAHOO installed during AT &
I don't know their function. As far as I'm concerned they are uninvited gues

FYI:

Configure OE to *not* use MIME encoding for Usenet posts.
Quoted-printable format is not appropriate for newsgroups.

Quoted-printable works on paragraph boundaries. One long line per
paragraph (consisting of one or more sentences). Other users may not
see the post like you do (because they may be using a client that
doesn't automatically wrap long lines to within whatever is the current
size of the view window).

Do NOT use quoted-printable format for Usenet posts.

 

[VanguardLH]

Sid9 wrote:

<Following lines were reformatted to shorter lengths due to poster's use
of quoted-printable format which is NOT recommended for Usenet posts.>

Junk mail was redirected to the "Junk email" folder
New mail has been received into that folder today

Does that mean the new mail showed up in the server-side Junk folder or
in the client-side Junk folder? That is, is the new mail in the Inbox
or Junk folder up on the server when you use their webmail interface?

If the new mail is showing up in the server-side Inbox folder but
getting moved into the client-side Junk folder than something inside of
Outlook is moving that message from Outlook's Inbox folder to its Junk
folder. All new mails are originally received into Outlook's Inbox
folder and then have to get moved from there.

I've removed all junk filtering, blocked senders entries or anti-spam software that I am aware of.

Running Outlook in its safe mode ("outlook.exe /safe") eliminates any
add-ons or COM plug-ins that could effect behaviors inside of Outlook.
In another post, you said that Outlook's safe mode still resulted in new
mails going to Outlook's Junk folder. That would only happen if
something inside of Outlook was moving the message from the Inbox (where
new mails are first received) into the Junk folder.

Did you also disable e-mail scanning in whatever antivirus program that
you use? That doesn't always work to eliminate any interference by the
AV program and instead you have to uninstall the AV program and then do
a custom install where you do NOT select to include their e-mail
scanner.

At this writing I am deleting some software that YAHOO installed during AT & T's installation. I have deleted it via Control panel add/remove programs. The program still remains in my c:\program files\YAHOO directory and requires a reboot. At the conclusion of my reply to you I will reboot and manually delete the files. The executables are Ymailcfg.exe , ymmapi.exe, and ysctr.exe.

That would be Yahoo's Toolbar. Yahoo used to include an ActiveX control
that added an entry to the list of available e-mail clients under
Internet Options -> Programs -> Email to let you open their webmail
interface when you clicked on a mailto: URL link in an HTML page or
HTML-formatted e-mail. They discontinued that and shoved it into their
Toolbar.

I don't know their function. As far as I'm concerned they are uninvited guests. I have cancelled their U-Verse serve...I should be restored (I hope) in about seven days

Most likely you installed some software that bundled the Yahoo Toolbar
with it. At some point during the install, a dialog would've been
presented asking if you want to include the Yahoo Toolbar. It was at
that point that you should've have deselected this superfluous bundled
fluff but instead you just kept clicking the Next button (so YOU chose
to install it). Be careful during installs to only install what you
want. That usually means selecting to do a 'custom' install.

Oh, I thought the problem was that new mails were getting received but
also getting moved [from the Inbox folder] into the Junk folder inside
of Outlook. First you said that new e-mails were getting received but
getting moved into the Junk folder. Now you say new e-mails are not
received at all. So is the real problem that you don't get any new
mails into Outlook that are sitting in the server-side Inbox folder in
your e-mail account up on the mail server?

If you are getting no errors during new-mail polls in Outlook but can
see that there are new mails waiting in the server-side Inbox folder,
some possibilities are:

- You configured the e-mail account that you defined in Outlook so it is
polling the wrong mail server(s). You use the right web page to access
their webmail interface to your account but Outlook is polling elsewhere
for new mails (and not finding any in that other account).

- The mail server is reporting that there are no new items in the POP
mailbox. The client sends a LIST command to the mail server. If the
mail server responds with a null list (just a "." line for termination
of data output) then the client is being told that there are no items in
the mailbox. If the client is told there is nothing, the client ends
the mail session and obviously retrieved nothing. You will need to
enable the troubleshooting logging in Outlook to see just what the mail
server responded when the client (Outlook) sent it a LIST command.
After enabling the troubleshooting log feature in Outlook, you will need
to exit and reload Outlook to start the logging. As I recall, the
opm.log file is stored in your %temp% folder. If you see the log is
showing a null list returned for the LIST command, tell your e-mail
provider to reset your account (you might lose e-mails up on the server)
as it is reporting no mails in your mailbox although their webmail
interface indicates otherwise. If the mail server is reporting that
there are no items in your POP mailbox, there's nothing you can do in
Outlook to fix their mail server's screwup. They'll have to fix it on
their end.

- You created the new e-mail account in Outlook under a different mail
profile than the one you use when you start Outlook. Outlook can use
multiple mail profiles and each mail profile has its own set of e-mail
accounts that it will poll (for each e-mail account that is enabled,
that is, within that mail profile). Use the Mail applet in Control
Panel. Do you have more than one mail profile defined?

The view used has not changed. The junk email folder previews the email in that folder just fine

I meant the view on the *Inbox* folder (in Outlook).

Yes. The POP mail servers changed from mail.mia.bellsouth.net to pop.att.yahoo.com and smtp.att.yahoo.com. In addition the default POP3 mail ports were changed to 995 and 465 respectively. SSL encryption was required to be checked

Okay, just to be clear, does "Yes" mean that you created a *new* e-mail
account within Outlook for the new e-mail account? If that is true, did
you check that the e-mail account was enabled, too (so Outlook actually
goes polling that e-mail account)?

 

[Sid9]

in message


I spoke to ATT today ...they belive it's a Yahoo
problem and have referred it to them. I found NO
way to get any Yahoo support.

36 to 48 hrs she said.

I got a call back from an AT&T person that solved
the problem in minutes

Under Bellsouth I have a primary email address and
"sub-addresses"

In the Bellsouth system, when I used my
"sub-address" I was required to login to the pop3
server using my primary email address.

Under AT&T U-verse I am required to login to the
pop3 server using the "sub-address"

 

[Sid9]

Sid9 wrote:

<Following lines were reformatted to shorter
lengths due to poster's use
of quoted-printable format which is NOT
recommended for Usenet posts.>

Junk mail was redirected to the "Junk email"
folder
New mail has been received into that folder
today

Does that mean the new mail showed up in the
server-side Junk folder or
in the client-side Junk folder? That is, is the
new mail in the Inbox
or Junk folder up on the server when you use
their webmail interface?

If the new mail is showing up in the server-side
Inbox folder but
getting moved into the client-side Junk folder
than something inside of
Outlook is moving that message from Outlook's
Inbox folder to its Junk
folder. All new mails are originally received
into Outlook's Inbox
folder and then have to get moved from there.

I've removed all junk filtering, blocked
senders entries or anti-spam software that I am
aware of.

Running Outlook in its safe mode ("outlook.exe
/safe") eliminates any
add-ons or COM plug-ins that could effect
behaviors inside of Outlook.
In another post, you said that Outlook's safe
mode still resulted in new
mails going to Outlook's Junk folder. That
would only happen if
something inside of Outlook was moving the
message from the Inbox (where
new mails are first received) into the Junk
folder.

Did you also disable e-mail scanning in whatever
antivirus program that
you use? That doesn't always work to eliminate
any interference by the
AV program and instead you have to uninstall the
AV program and then do
a custom install where you do NOT select to
include their e-mail
scanner.

At this writing I am deleting some software
that YAHOO installed during AT & T's
installation. I have deleted it via Control
panel add/remove programs. The program still
remains in my c:\program files\YAHOO directory
and requires a reboot. At the conclusion of my
reply to you I will reboot and manually delete
the files. The executables are Ymailcfg.exe ,
ymmapi.exe, and ysctr.exe.

That would be Yahoo's Toolbar. Yahoo used to
include an ActiveX control
that added an entry to the list of available
e-mail clients under
Internet Options -> Programs -> Email to let you
open their webmail
interface when you clicked on a mailto: URL link
in an HTML page or
HTML-formatted e-mail. They discontinued that
and shoved it into their
Toolbar.

I don't know their function. As far as I'm
concerned they are uninvited guests. I have
cancelled their U-Verse serve...I should be
restored (I hope) in about seven days

Most likely you installed some software that
bundled the Yahoo Toolbar
with it. At some point during the install, a
dialog would've been
presented asking if you want to include the
Yahoo Toolbar. It was at
that point that you should've have deselected
this superfluous bundled
fluff but instead you just kept clicking the
Next button (so YOU chose
to install it). Be careful during installs to
only install what you
want. That usually means selecting to do a
'custom' install.

Oh, I thought the problem was that new mails
were getting received but
also getting moved [from the Inbox folder] into
the Junk folder inside
of Outlook. First you said that new e-mails
were getting received but
getting moved into the Junk folder. Now you say
new e-mails are not
received at all. So is the real problem that
you don't get any new
mails into Outlook that are sitting in the
server-side Inbox folder in
your e-mail account up on the mail server?

If you are getting no errors during new-mail
polls in Outlook but can
see that there are new mails waiting in the
server-side Inbox folder,
some possibilities are:

- You configured the e-mail account that you
defined in Outlook so it is
polling the wrong mail server(s). You use the
right web page to access
their webmail interface to your account but
Outlook is polling elsewhere
for new mails (and not finding any in that other
account).

- The mail server is reporting that there are no
new items in the POP
mailbox. The client sends a LIST command to the
mail server. If the
mail server responds with a null list (just a
"." line for termination
of data output) then the client is being told
that there are no items in
the mailbox. If the client is told there is
nothing, the client ends
the mail session and obviously retrieved
nothing. You will need to
enable the troubleshooting logging in Outlook to
see just what the mail
server responded when the client (Outlook) sent
it a LIST command.
After enabling the troubleshooting log feature
in Outlook, you will need
to exit and reload Outlook to start the logging.
As I recall, the
opm.log file is stored in your %temp% folder.
If you see the log is
showing a null list returned for the LIST
command, tell your e-mail
provider to reset your account (you might lose
e-mails up on the server)
as it is reporting no mails in your mailbox
although their webmail
interface indicates otherwise. If the mail
server is reporting that
there are no items in your POP mailbox, there's
nothing you can do in
Outlook to fix their mail server's screwup.
They'll have to fix it on
their end.

- You created the new e-mail account in Outlook
under a different mail
profile than the one you use when you start
Outlook. Outlook can use
multiple mail profiles and each mail profile has
its own set of e-mail
accounts that it will poll (for each e-mail
account that is enabled,
that is, within that mail profile). Use the
Mail applet in Control
Panel. Do you have more than one mail profile
defined?

The view used has not changed. The junk email
folder previews the email in that folder just
fine

I meant the view on the *Inbox* folder (in
Outlook).

Yes. The POP mail servers changed from
mail.mia.bellsouth.net to pop.att.yahoo.com and
smtp.att.yahoo.com. In addition the default
POP3 mail ports were changed to 995 and 465
respectively. SSL encryption was required to be
checked

Okay, just to be clear, does "Yes" mean that you
created a *new* e-mail
account within Outlook for the new e-mail
account? If that is true, did
you check that the e-mail account was enabled,
too (so Outlook actually
goes polling that e-mail account)?

I've posted the solution... See my post of
12/17/08 3:58PM EST

 

[Brian Tillman [MVP - Outlook]]

Under AT&T U-verse I am required to login to the pop3 server using the
"sub-address"

I believe I mentioned that in another thread.