DHCP Client doesn't obtain IP address

[Victor]

I have WinXP Pro with a cable internet connection. I can
no longer connect to the internet even though everything
was fine after I upgraded to XP. On boot-up, the DHCP
client cannot obtain an IP address from the modem (or
ISP?) and I get a message that No DHCP server or proxy is
available. When I check the IP address it is the default
169.254.x.x. I have tried uninstalling Norton antivirus,
zonealarm and then re-installing xp, didn't work. I tried
ipconfig /release and /renew but the same ip address
remained. I can ping (127.x.x and the 169.254.x.x)
internally but not externally (I tried the microsoft ip).
I tried running the repair this connection protocol from
through the control panel/network connections...My cable
ISP is clueless.

I am trying to connect via dial-up to download the service
pack 1(each time I get kicked off before the download ends
I miss my cable connection so much) but I see some
postings saying that this doesn't always work.

Any other suggestions??? (please be as concrete and
detailed as possible because my windows technical
knowledge is very very basic, I don't even know how to set
a static IP address. If i need to use the command prompt,
please include tell me the syntax and the commands).

A million thanks....

 

[Marc Reynolds [MSFT]]

Hi Victor,

You should try:

1. A new network cable, if this doesn't work try
2. a new network card, if this doesn't work,
3. have your cable company check the cable modem.


Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.