Computer won't boot up with new keyboard

[Francine]

I have a new Microsoft Natural Ergonomic Keyboard 4000. My computer won't
boot up with the keyboard connected to my USB port. I have uninstalled the
device driver and the software and reinstalled it, but nothing works. Any
suggestions?

 

[Ted Zieglar]

If you're not doing this already, plug the keyboard into your computer, not
a USB hub.

Also, try the USB-to-parallel adapter to plug the keyboard into the PS2
port.

 

[Francine]

The keyboard is plugged into the back of my computer, not a hub. It didn't
come with an adaptor but I might have one around here. I'll check. The
software says they recommend using the USB plug though. I'll hunt down an
adaptor and see if that changes anything.

 

[Ted Zieglar]

Are you using a laptop? For a laptop, the USB port is typically recommended.
For a desktop, the PS2 port is equally usable.

Not that it matters, but just for the record: It won't make any difference
to the keyboard's performance if it's plugged into a PS2 port. No human
being can type fast enough to take full advantage of USB throughput.

 

[Francine]

Using the adaptor didn't work. I got the infamous "no keyboard connected"
message. Then when I tried to reboot using my old computer I still kept
getting that message. It took about 8 reboots to get my system up and
running again.

My old MS keyboard came with a dual plug, both USB and PS2. This new one is
only USB.

 

[Francine]

I meant when I tried to reboot using my old keyboard.....

Anyway, I am up and running with the old keyboard connected, and with the
new one as well. I just cannot keep the new one connected when I boot up.

 

[JS]

I know you installed the device driver as you stated earlier, but did you
check the status of the device/driver?

JS

 

[Francine]

Yes. Everything is working properly according to my computer!

 

[Charlie]

Sounds like a possible hardware issue.

Yes. Everything is working properly according to my computer!

 

[Francine]

This is my second keyboard of the same model. Neither of them will allow the
computer to boot up. I must have some other conflict somewhere, but I can't
figure it out.

 

[JS]

Does Microsoft provide any Installation or Hardware support phone numbers
with the product. If so it can't hurt to call.

JS

 

[Bruce Chambers]

Using the adaptor didn't work. I got the infamous "no keyboard connected"
message. Then when I tried to reboot using my old computer I still kept
getting that message. It took about 8 reboots to get my system up and
running again.

My old MS keyboard came with a dual plug, both USB and PS2. This new one is
only USB.

Have you enabled "Legacy USB Support" in the computer's BIOS so that it
can recognize the presences of USB devices before Windows loads?


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

 

[Guest]

You must check your BIOS settings for "USB Keyboard Support". Also the
setting refer by Bruce". Check both of these settings and enable them.

Let us know!

 

[Francine]

Can you please explain how to do this?

 

[Bruce Chambers]

Can you please explain how to do this?

Not without knowing the precise make and model of your motherboard;
each is different. However, the instructions for doing this should be
in the manual that came with the computer, as well as available on the
computer manufacturer's web site.


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

 

[Mike Hall - MS MVP Windows Shell/User]

JS

Legacy USB support has to be enabled in BIOS.. in fact, any and all USB
support should be enabled in BIOS..

 

[Francine]

My BIOS has [AUTO] for Legacy USB. Is that sufficient?