cant send emails

[Ludi Stagnaro]

hello
just set up my pop3 email on microsoft mail - i can receive emails fine but
it tells me theres an error when sending them
although i typed the outgoing server's address correctly
can anybody help ?

 

[Gary VanderMolen]

You appear to be connecting to the Internet through Sky.com.
Set up a separate account in Windows Mail that uses the Sky.com
SMTP server. When sending, use the account associated with the
connection provider being used at that moment.

 

[JohnW]

Hi Gary,

We are trying to use the verizon ISP. The smtp outgoing server is
outgoing.verizon.net. However, we cannot send email. We are able to receive
email though. Any help would be appreciated. We were on outlook express
with no problems but since we migrated to Windows Vista, this email program
will not let us send. Thanks,

 

[Gary VanderMolen]

Do you get an error message when you try to send? If so, right-click
on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[JohnW]

Hi Gary,

Sorry about that. Here is the error message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: FW: Re:
FW: Eye test', Account: '(e-mail address removed)', Server: 'outgoing.verizon.net',
Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

 

[PA Bear [MS MVP]]

Contact your ISP for the proper settings, John.

Hi Gary,

Sorry about that. Here is the error message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: FW: Re:
FW: Eye test', Account: '(e-mail address removed)', Server:
'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1
Authentication Required', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC78

Do you get an error message when you try to send? If so, right-click
on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[Gary VanderMolen]

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.
--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

Sorry about that. Here is the error message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: FW: Re:
FW: Eye test', Account: '(e-mail address removed)', Server: 'outgoing.verizon.net',
Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

Do you get an error message when you try to send? If so, right-click
on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[JohnW]

Hi Gary,

That worked.

Thanks,

John

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.
--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

Sorry about that. Here is the error message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: FW: Re:
FW: Eye test', Account: '(e-mail address removed)', Server: 'outgoing.verizon.net',
Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

Do you get an error message when you try to send? If so, right-click
on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,

We are trying to use the verizon ISP. The smtp outgoing server is
outgoing.verizon.net. However, we cannot send email. We are able to receive
email though. Any help would be appreciated. We were on outlook express
with no problems but since we migrated to Windows Vista, this email program
will not let us send. Thanks,

 

[Gary VanderMolen]

You're very welcome, John. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

That worked.

Thanks,

John

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.
--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,

Sorry about that. Here is the error message:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: FW: Re:
FW: Eye test', Account: '(e-mail address removed)', Server: 'outgoing.verizon.net',
Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port:
25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

:

Do you get an error message when you try to send? If so, right-click
on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,

We are trying to use the verizon ISP. The smtp outgoing server is
outgoing.verizon.net. However, we cannot send email. We are able to receive
email though. Any help would be appreciated. We were on outlook express
with no problems but since we migrated to Windows Vista, this email program
will not let us send. Thanks,