Cannot Send EMail

[Geri]

Hello, I can send and receive email from Charter Communcations web site. I
can receive email with Vista's Windows Mail. I cannot receive any emails.
This is an unusual occurence as I have been using Windows Mail for a year
now. Charter Comm. doesn't support Windows Mail and we have tried changing
the outgoing mail server address. Nothing is working. The outgoing port is
25 for email. Any suggestions.

 

[Gary VanderMolen [MVP]]

Do you get an error message when you try to send? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[Sam Hobbs]

Your question is confusing... you say you can and you can't? Which is
it? Call your ISP and get your correct POP and SMTP settings, that's
all you need to do.

Geri is saying that Geri can send and receive from the web site. Geri says
that Geri can receive email with Windows Mail. Since "cannot receive"
follows the statement about Windows Mail, I think we can assume that it is
in the context of Windows Mail. It is not as clear as it could be, but that
certainly is the most likely interpretation at least. I hope Geri confirms
that. I also hope that Geri takes Gary's advice to provide the entire error
message.

 

[Euroguns]

Hello

My name is Simon, i am posting this message behalf of Euroguns Ltd,
Doncaster, England. We have had the same problem as other users, which is the
fact that we cannot send emails but can retrieve them. Below is the full
error message that you requested in the previous post. I hope you can help
with this problem and i await in anticipation of your reply.

Thanks

Simon

The error message reads:

An unknown error has occurred. Subject 'internet order', Account:
'mail.euroguns.co.uk', Server: 'mail.euroguns.co.uk', Protocol: SMTP, Port:
25, Secure(SSL): No, Error Number: 0x800CCC0B

 

[fjcortes1]

Subject 'Emailing: 27102_100694676634869_100000830115789_17524_2702874_n',
Account: 'mail.optonline.net', Server: 'mail.optonline.net', Protocol: SMTP,
Server Response: '250 SIZE 104857600', Port: 25, Secure(SSL): Yes, Server
Error: 250, Error Number: 0x800CCC7D

 

[mac]

"(e-mail address removed)"

Subject 'Emailing: 27102_100694676634869_100000830115789_17524_2702874_n',
Account: 'mail.optonline.net', Server: 'mail.optonline.net', Protocol:
SMTP,
Server Response: '250 SIZE 104857600', Port: 25, Secure(SSL): Yes, Server
Error: 250, Error Number: 0x800CCC7D

Try removing the SSL setting from your outgoing server at Tools
menu>accounts>select your account>properties>advanced tab>apply>ok.

 

[mac]

Hello

My name is Simon, i am posting this message behalf of Euroguns Ltd,
Doncaster, England. We have had the same problem as other users, which is
the
fact that we cannot send emails but can retrieve them. Below is the full
error message that you requested in the previous post. I hope you can help
with this problem and i await in anticipation of your reply.

Thanks

Simon

The error message reads:

An unknown error has occurred. Subject 'internet order', Account:
'mail.euroguns.co.uk', Server: 'mail.euroguns.co.uk', Protocol: SMTP,
Port:
25, Secure(SSL): No, Error Number: 0x800CCC0B

Have you ever been able to send mail from this account?
Who is your ISP?

 

[mac]

"(e-mail address removed)"

Subject 'Emailing: 27102_100694676634869_100000830115789_17524_2702874_n',
Account: 'mail.optonline.net', Server: 'mail.optonline.net', Protocol:
SMTP,
Server Response: '250 SIZE 104857600', Port: 25, Secure(SSL): Yes, Server
Error: 250, Error Number: 0x800CCC7D

Also try using Port 587 instead of 25, use SSL with Port 587.

 

[Gary VanderMolen [MVP]]

Your error message is not the same as the others.
I see that Euroguns.co.uk is not an ISP, but is a web-hosted vanity domain.
Do you also have a mail account through your ISP or other (non web-hosted)
mail account, and if so, is the other account working normally?

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.