can't send emails use Windows Liveone care antiviral

G

Guest

I was looking at the previous posts and most of the others that can't send
emails usually either have their emails scanned by Norton or have an email
stuck.

I have the Windows Live OneCare anti viral software and according to their
help doesn't scan the email messages. I am getting the following error
message

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject '', Account: 'pop.earthlink.net', Server:
'smtpauth.earthlink.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Error
Number: 0x800CCC0F

I have restarted the computer and looked at all of the settings and it all
seems to be correct??? I was able to send and recieve messages in the past.
Please help.
Thank you!
Melissa
 
G

Guest

Do you have the SPA box checked? Is the password and ID there correct? Can
you get web mail from Earthlink?
 
F

Frank Saunders, MS-MVP OE/WM

Melissa Lynn said:
I was looking at the previous posts and most of the others that can't send
emails usually either have their emails scanned by Norton or have an email
stuck.

I have the Windows Live OneCare anti viral software and according to their
help doesn't scan the email messages. I am getting the following error
message

Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject '', Account: 'pop.earthlink.net', Server:
'smtpauth.earthlink.net', Protocol: SMTP, Port: 587, Secure(SSL): No,
Error
Number: 0x800CCC0F

I have restarted the computer and looked at all of the settings and it all
seems to be correct??? I was able to send and recieve messages in the
past.
Please help.
Thank you!
Melissa
Click to expand...

Did you check the box under Outgoing that "My server requires
authentication"?
 
G

Gary VanderMolen

Do you have "My server requires authentication" checked? It
should be. However, the error message does not suggest that
this is the problem. I don't see an obvious reason for the failure,
other than it acts like interference from an antivirus.

Try deleting the account, then recreate it from scratch.

Gary VanderMolen
 
G

Guest

I do have the "my server requires authentication" checked. I can send emails
from web mail. I have deleted and recreated the account with no luck. I get
the same exact error message.
 
J

Jerry Nelson

Get rid of Norton& symantec,use avg free anti virus.Norton takes over your
pc,which is not good.Go to control panel,click add andn remove programs and
delete Norton & Symantec.Then do a search for norton &symantec to make sure
they are gone.Then go online,search for "free avg."
 
G

Guest

Hi Jerry, I don't have Norton and I don't know what symantec is. We have
Windows LiveOne.
 
F

Frank Saunders, MS-MVP OE/WM

Again under servers, make sure "Li\ogon using Secure Password
Authentication" is NOT checked.
 
G

Gary VanderMolen

Good luck, and if you need more help you know where to find us.

Gary VanderMolen
 
G

Gary VanderMolen

The server error response would be quite different with an unwanted SPA.

Gary VanderMolen
 

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