cant connect to internet after install and scan

[Guest]

last nignt i installed windows defendre beta 2 on my daughters laptop after
she had a spyware problem come up it scaned and removed some spyware but now
she has no conection to my broad band network.( my other computer is
conecting just fine.)help please

 

[Bill Sanderson MVP]

This is usually caused by disruption to the winsock stack because of removal
of the malware.

With XP and Service Pack 2, the fix is quite simple--go to a command prompt
and type:

netsh winsock reset

and hit enter.

Then restart.

If you don't have Service pack 2, or if you have Windows 2000--use this KB
article as a guide:

http://support.microsoft.com/kb/811259

This article is brand new, and includes a feature called "guided
help"--which I've never tried. If you do use this article and use the
guided help feature, I'd love to hear your feedback on it.