Unable to establish Internet connection

[André Flanagan]

I have a situation where we were able to connect to the internet. Someone
fiddled on the machine and suddenly we are unable to connect.

When we tried to recreate the internet connection Window XP would not allow
us to select the option to conect using an dial up modem. The only option
allowed was broad band.

The internal modem is installed correctly - it was removed and reinstalled
several times to check. Under diagnostics no error is reported. It is
visible under device manager, and on control panel.

What has gone wrong?

Help please

 

[Chuck]

I have a situation where we were able to connect to the internet. Someone
fiddled on the machine and suddenly we are unable to connect.

When we tried to recreate the internet connection Window XP would not allow
us to select the option to conect using an dial up modem. The only option
allowed was broad band.

The internal modem is installed correctly - it was removed and reinstalled
several times to check. Under diagnostics no error is reported. It is
visible under device manager, and on control panel.

What has gone wrong?

Help please

See if either of these articles is useful.

You Cannot Create a Network Connection After You Restore Windows XP
http://support.microsoft.com/?id=329441

The usual fix is to re-install your current service pack (SP1 or SP2).

This comes up occasionally too:
Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
http://support.microsoft.com/?id=320558