Cannot use recovery disc.

[mrscurlymc]

Hope someone can help me as I'm completely stuck. I have a hp pavillion
desktop computer with windows xp. The other day I started my computer up as
usual and was faced with the message that system32 files was either missing
or corrupt, press r at first screen or insert orginal cd. So i got to system
recovery and pressed r for recovery. Unfortunately this didn't work and was
faced with the corrupt or missing message again. Somehow during moving house
I had lost the recovery cd which i had made so I bought a new one
specifically for my computer by going through the hp website. Put th cd in
the drive and asked the computer to boot from the cd but got the message
non-system disc or disc error. I wrote to HP who told me to dowload the
program killdisk and completely format my hard drive and then re-insert the
recovery cd. So i have tried all of this and I am still getting the message
non-system disc or disc error. I now have no idea what to do. Does anyone
have any idea of what i can try.

Any help greatly appreciated.
Thanking you in advance.

 

[ju.c]

If you get the "non-system disc" error message then a floppy disc still in the floppy drive.

Remove the floppy disk and reboot.


ju.c

 

[mrscurlymc]

Thanks for the reply but unfortunately it's not that as we haven't got a
floppy disc drive.

 

[Mark L. Ferguson]

You probably need to set the system to boot to the CD.

How to boot from a CD: http://www.computerhope.com/issues/ch000217.htm

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[mrscurlymc]

I did tell the computer to boot from the cd by clicking escape when i turn
the computer on which takes me into boot options. from there you can then
select where you want to boot from by pressing enter. I have a DVD-RW drive
and a DVD-ROM drive. I have tried the disc in both drives and pressed enter

 

[gs]

is there an option for recovery in teh bios or the start up comfit?


you can try calling toll free on hp or live chat for tech support

 

[mrscurlymc]

no i can't see a recovery option in the bios. not sure what the start up
comfit is.