M
mrbigjas
trying to fix a machine with this problem on bootup:
STOP: 0xC0000221 unknown hard error
C:\Winnt\System32\Ntdll.dll
it's a dell dimension 8400, 3.4 ghz, 160GB hard drive, 512 MB ram, i
think running sp2, but since i can't get it to boot, i'm not sure. no
new hardware was installed recently, although she did say she had
upgraded skype.
so far all i have done is get the data off the drive, by booting the
machine with a linux live CD and burning it to DVD, so i'm good to go
as far as erasing the drive if need be. however, that showed me that
the drive was there, and that the data was intact. unfortunately it
could only mount the ntfs partition read-only, so i couldn't copy the
uncorrupted ntdll.dll onto the drive.
i have read this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314474
when i put in an XP cd to run the repair utility, it says that there's
no hard drive in the system.
since booting with the CD means i can't get to the hard drive, i'm
having kind of a hard time trying to figure out what my next step is in
diagnosing the problem, since i don't have another known-good hard
drive available to test in the machine.
so the question becomes: do i buy a hard drive and see if a reinstall
works? or--what i'd prefer--is there another way to test if something
else is wrong with the machine before trying that? because i don't
want to tell her to get a new hard drive and reinstall xp, and then
have a motherboard problem or something fry her new hard drive as well.
are there other diagnostics i can run without being able to fully boot
xp?
thanks for any help anyone can give.
STOP: 0xC0000221 unknown hard error
C:\Winnt\System32\Ntdll.dll
it's a dell dimension 8400, 3.4 ghz, 160GB hard drive, 512 MB ram, i
think running sp2, but since i can't get it to boot, i'm not sure. no
new hardware was installed recently, although she did say she had
upgraded skype.
so far all i have done is get the data off the drive, by booting the
machine with a linux live CD and burning it to DVD, so i'm good to go
as far as erasing the drive if need be. however, that showed me that
the drive was there, and that the data was intact. unfortunately it
could only mount the ntfs partition read-only, so i couldn't copy the
uncorrupted ntdll.dll onto the drive.
i have read this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314474
when i put in an XP cd to run the repair utility, it says that there's
no hard drive in the system.
since booting with the CD means i can't get to the hard drive, i'm
having kind of a hard time trying to figure out what my next step is in
diagnosing the problem, since i don't have another known-good hard
drive available to test in the machine.
so the question becomes: do i buy a hard drive and see if a reinstall
works? or--what i'd prefer--is there another way to test if something
else is wrong with the machine before trying that? because i don't
want to tell her to get a new hard drive and reinstall xp, and then
have a motherboard problem or something fry her new hard drive as well.
are there other diagnostics i can run without being able to fully boot
xp?
thanks for any help anyone can give.