Windows XP Business Contact Manager Has Disappeared HELP

[Colinjl]

I have recently downloaded updates for MS Office Pro 2003 and can no longer access BCM on XP Pro.
1. The first thing that happens is at the startup I get the following window
"Your SQL Server Installation is either corrupt or has been tampered with (Could not open SQLEVN79.RLL) Please un-install then re-run to correct this problem.
I have looked at SQL Server and un-install is not an option however there is a repair button that when activated brings up the following;
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternative path to a folder containing the installation package 'SqlRun01.Msi' in the box below"

This does nothing but bring up a Windows Installer box that the path cannot be found.

2. When I open Outlook, the message comes up
"There was a problem connecting to the database engine, To try again, please click Retry. If the problem persists, click Help.

Retry doesn't work. There is no connection with the help button.

I have restored to a previous date and this has not changed anything.

This morning I had a reminder to back up BCM - how was that created?

There is no help on the Help button in Outlook.

How did I get SQL server anyhow? It just seemed to appear after an auto update.

Any help would be appreciated as I have been searching for a fix for 4 days.

 

[kishore thakrar]

i am not sure but sql engine was set up when you installed bcm....did you enable bcm in outlook? try: go to file in outlook / click data file management / in the otlook data files dialog box click add /in the new outlook datafile dialog box click bcm database/click ok/ follow startup wizard on create or select cm database page/ after wizard complete close outlook data files dialog box/restart outlook....this from office 2003 oulook 2003 with bcm quickstart guide which you must have installed as well...check..regards

 

[Colinjl]

Thanks kishore thakrar I have tried your suggestion and came up with "This information service has already been added to your profile and cannot be specified twice.
Still no joy!

 

[kishore thakrar]

try uninstalling bcm may be sql will uninstall then....then download and reinstall bcm..sql engine comes with it ..mine did...after enabling otlook with bcm register with microsoft..good luck

 

[kishore thakrar]

try reading article ID 922670 dated 15th august 06 at microsoft site to see if that helps..regards

 

[Colinjl]

Thanks kishore thakrar. What will happen to the data stored in BCM if I uninstall. SQL is version 8.00.761 Microsoft SQL Server Desktop Engine (CONSOLE) so MS article n/a

 

[kishore thakrar]

my sql servor version 8.00.2039 so probably mine newer?...make a copy/backup cd of data then uninstll/reinstall...i didnot instll sql...ms did it when i instlled bcm last week..24th august..sorry can't help further as i have not started using bcm yet