Blocking Issues

[EGK]

I am trying to upgrade to XP from me. My first attempt
was yesterday and after several strange issues during
upgrade finally got installed but due to odd issues
called tech support to see if I should uninstall or re-
install. As soon as I got them on line discovered I
already had blaster so dealt with that ,then after
looking at a few things he (tech support) decided I
needed to:
1. Uninstall windows XP.
2. Uninstall norton sytemworks.
3. Run upgrade report.
4. Copy a flat and run winnt32.

Did all of above then when running setup get blocking
issue regarding fax. I have uninstalled fax program,
deleted any fax looking files, rebooted, run defrag and
all tools AND spent 4 hrs with tech rep on phone again
which involved hiding several files from the startup (i
think thats what we did). Still get the issue. then he
suggested to run upgrade report first and then run
install, but of course upgrade report shows the blocking
issue and install won't get past it. I have all items
unplugged except keyboard mouse and display. I think
this upgrade will cost more in phone $$ than the
upgrade! Part of problem and reason for upgrade is
difficulty getting iexplorer to cooperate with me in
winme so i am using a neighbors computer to beg for
help.
Does anyone know of a link or source where I can get more
info on this issue or a fix???

 

[Nicholas]

Open up My Computer.
Go to Tools, Folder Options.
Put a check in "Show hidden files and folders".
Click on Start, then Run.
Type in: CMD.
Type in: cd\ , then hit enter
Type in: dir fxsclnt.exe /s
Remember what directory you found the file in.
Type in Exit.
Double click on My Computer.
Right-click on the C: drive and click on Explorer.
Find the directory that housed the fxsclnt.exe.
Delete the file and restart.

Now, you should be able to upgrade to Windows XP.

[Courtesy of Steven Liu, Microsoft Corp.]


--
Nicholas

---------------------------------------------------------------------


| I am trying to upgrade to XP from me. My first attempt
| was yesterday and after several strange issues during
| upgrade finally got installed but due to odd issues
| called tech support to see if I should uninstall or re-
| install. As soon as I got them on line discovered I
| already had blaster so dealt with that ,then after
| looking at a few things he (tech support) decided I
| needed to:
| 1. Uninstall windows XP.
| 2. Uninstall norton sytemworks.
| 3. Run upgrade report.
| 4. Copy a flat and run winnt32.
|
| Did all of above then when running setup get blocking
| issue regarding fax. I have uninstalled fax program,
| deleted any fax looking files, rebooted, run defrag and
| all tools AND spent 4 hrs with tech rep on phone again
| which involved hiding several files from the startup (i
| think thats what we did). Still get the issue. then he
| suggested to run upgrade report first and then run
| install, but of course upgrade report shows the blocking
| issue and install won't get past it. I have all items
| unplugged except keyboard mouse and display. I think
| this upgrade will cost more in phone $$ than the
| upgrade! Part of problem and reason for upgrade is
| difficulty getting iexplorer to cooperate with me in
| winme so i am using a neighbors computer to beg for
| help.
| Does anyone know of a link or source where I can get more
| info on this issue or a fix???
|

 

[Guest]

I will try it, thank you soooo much. If this works, I
will wonder why I spent 4 hrs on the phone with a tech?
Does microsoft reimburse for phone $$?