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[Guest]

Alan here ...thank you it worked for me too. Still getting these error
messages though in both boxes...cant seem to work out why!

 

[Guest]

Hi alan here....thanks for your help...it worked for me...still getting these
error messages but at least i can now empty my two boxes....thanks

 

[Guest]

Try using shortcut keys
I found that by keying "ALT' then "E" then "Y" it would delete each message
one by one.
I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
I think what's happening is that the database is getting it's messages
confused. When you first started having the problem did you notice that it
looked as if the computer was actually deleting the messages, but they still
appeared in the deleted items folder? According to the database, the deleted
items folder is empty. What we're having a problem is with clearing out the
messages names from the folder. I believe that is why we're getting the
'unknown error' message. The computer doesn't see that WE can still see the
message headers in the folder.

Try what I've suggested. Since I did the shortcut keys, I've not had anymore
problems with doing a MASS delete of my deleted items folder.
Everything works as it should now.

Let me know if this works for you.

Take care,

Pamela

 

[Guest]

Try using shortcut keys
I found that by keying "ALT' then "E" then "Y" it would delete each message
one by one.
I MAY BE WAY OFF BASE HERE... PLEASE TELL ME IF YOU DISAGREE WITH ME
I think what's happening is that the database is getting it's messages
confused. When you first started having the problem did you notice that it
looked as if the computer was actually deleting the messages, but they still
appeared in the deleted items folder? According to the database, the deleted
items folder is empty. What we're having a problem is with clearing out the
messages names from the folder. I believe that is why we're getting the
'unknown error' message. The computer doesn't see that WE can still see the
message headers in the folder.

Try what I've suggested. Since I did the shortcut keys, I've not had anymore
problems with doing a MASS delete of my deleted items folder.
Everything works as it should now.

Let me know if this works for you.

Take care,

Pamela

 

[Guest]

worked for me!! owe you a big drink. many, many thanks.
Chris.

 

[Nigel Molesworth]

owe you a big drink

Or indeed three

 

[Guest]

ALT-E brings up the Edit menu on my Windows Mail. Am I missing something?

Regards, RD

 

[Guest]

Hello! I want to thank you, Frank, a million times over! I did exactly as
you said and my Inbox email that shut down my Windows Mail and my Outbox
email that would not delete is all taken care of.
I followed your specific instructions as follows:

There are two copies of WindowsMail.MSMessageStore, One in
%USERPROFILE%\AppData\Microsoft\Windows Mail and one in
%USERPROFILE%\AppData\Microsoft\Windows Mail\Backup\New
If you delete both of these the database will be rebuilt. However, while no
messages should be lost, some may be downloaded again and you may lose some
record of which have been read. I recommend that you only do this when they
are causing you trouble, like when they are in the Outbox. Otherwise I now
just mark them as read and ignore them.

Once again, a million "thank you's to you!"

Sincerely
Elusive

 

[Guest]

I HAVE THE SAME PROBLAM

 

[Gary VanderMolen]

Have you tried marking it 'read' and then deleting it?
If the undeletable email is in a folder other than the outbox,
just ignore it. The cure for that is worse than the disease.

Gary VanderMolen

 

[Guest]

Hi. Thanks i got it sorted by keying ALT<<THEN > E > THEN > Y >>. hope this
will help others that have the same problam.

 

[Guest]

Hi. Do as i did <<keyin <<ALT>>THEN >E >THEN >Y >. and click YES.

 

[Guest]

I haven't seen anyone respond yet to the "original" question here, which was
how to delete one of these problem emails from the INBOX. The Alt Y is only
an option from the DELETED folder....??

 

[DGuess]

Try WmUtil http://www.oehlp.com

or search the Knowledgebase for a non-existing article on how to fix it
since Microsoft apparently deems it not to be a problem.

 

[Guest]

Thank you! This solution worked ALT E Y...hold down the ALT key, then the E,
keep holding down the ALT and the E and then press Y - wierd!

 

[Guest]

Frank,

I have tried many of the suggestions that have been posted on this site.
Unfortunately the answer to ignor it is not my option as it blocks me from
sending other mail.
There was mentioned of removing the Windowsmail file (2 to be exact) how do
I do this and will I need to reinstall the program again?

KM

 

[DGuess]

One blocking you from sending in the Inbox????? That's interesting.

IOh well, low away the message stores, restart WinMail new and empty then
drang drop the old .eml files back into WInMail.


Windows Mail has a newer (to them) form of database. Each email is stored

separately.



Do the following:



1) Open Control Panel then select Folder Options.

a) click on the Views tab

b) Select "Show hidden files and folders"

c) Uncheck "Hide extensions for known file types"

d) click APPLY then OK.

e) Close Control Panel



2) From Windows Mail

a) Click on the Tools menu

b) click on Options

c) click on the Advanced tab

d) click the Maintenance button

e) click the Store Folders button.

f) make a note of the location of the message stores. It will be

something like:

C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail

g) close Windows Mail



3) Open Windows Explorer



When it opens, you will see a small black triangle next to the user account

name. Click it to collapse it.



For the following, the triangle will not appear till you put the mouse over

the element in question.



Move the mouse to the "Computer" line. A triangle will appear, click on it

to expand it.



You should see something like "Local Disk (C"



Click on the triangle to expand it.



Locate "Users" and click on the triangle next to it to expand it.



Locate <username> and click on the triangle next to it to expand it.



Locate "AppData" and click on the triangle next to it to expand it.



Locate "Local" and click on the triangle next to it to expand it.

Locate "Microsoft" and click on the triangle next to it to expand it.



Now, in the right window pane, locate Windows Mail.

Click on it.



In the left window pane, scroll upward till you see "Local Disk (C"



Now, in the right window pane, hold them left mouse button down on the

Windows Mail folder.

Drag it to the "Local Disk (C" and release the mouse button.

Select MOVE Here.......



Now, this may take a bit to get done, depending upon how much mail is there.

Give it time.



Now, when it's done, create a new folder name Windows Mail to replace the

moved one in the

C:\Users\<account name>\AppData\Local\Microsoft folder.



Now start Windows Mail.

It will be empty but that's no biggie.



Create a couple of folders in Windows Mail and name them Old Mail, Old

Sent.

Click on the Old Mail folder to open it.





Resize Windows Mail so you can see both Windows Explorer and Windows Mail.



In the Windows Mail folder you will see a Local Folders folder, click the

triangle to expand it.



Locate the Inbox folder.

In this folder you will see a lot of .eml files. These are the old emails.

Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.



Do similar for Sent Items to the Old Sent folder.



Now, see if Windows Mail works for you.

 

[Guest]

I know you guys have suggested several methods to this problem, but I am
computer stupid!! I tried the "Alt" "E" "Y" method and can't seem to get
that to work. Is there any other solution that I can try before I have to
call a tech person in to try and fix it for me?

 

[Gary VanderMolen]

That's pretty clever!
Others who are bothered by the 'ghost' messages in the
Inbox or Deleted Items folder should use your method.
It should tide us over until the new mail client arrives.

Gary VanderMolen

 

[Guest]

Can someone help with this problem?
I am unable to delete a message from my inbox!
Thanks in advance

Same problem. I have tried everything posted,and nothing works.Every couple
of days I get one more that I can't delete. Please HELP , Bill!!!