Am I blacklisted here? Repost: Error 1721

[Jeff N.]

Error 1721: There is a problem with this Windows Installer package. A
program required for this install to complete could not be run. Contact your
support personnel or package vendor.

I ran the cleanup utility to no avail. msiexec.exe keeps running after
failed uninstall. I found the article below, but it doesn't mean much to
me.

http://support.installshield.com/kb/view.asp?articleid=Q107579

Any thoughts on how to resolve this would be appreciated.

Thanks,
Jeff

 

[David H. Lipman]

Blacklisted ? No. Your post exists !

Dave
~~~

From: "Jeff N." <[email protected]>
Subject: Error: 1721 Installer Package Issue
Date: Tue, 14 Sep 2004 10:55:20 -0700
Lines: 16
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
X-RFC2646: Format=Flowed; Original
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
Message-ID: <#5a6#[email protected]>
Newsgroups: microsoft.public.windowsxp.general
NNTP-Posting-Host: c-24-20-63-222.client.comcast.net 24.20.63.222
Path: TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
Xref: TK2MSFTNGP08.phx.gbl microsoft.public.windowsxp.general:1110372

Error 1721: There is a problem with this Windows Installer package. A
program required for this install to complete could not be run. Contact your
support personnel or package vendor.

I ran the cleanup utility to no avail. msiexec.exe keeps running after
failed uninstall. I found the article below, but it doesn't mean much to
me.

http://support.installshield.com/kb/view.asp?articleid=Q107579

Any thoughts on how to resolve this would be appreciated.

Thanks,
Jeff

 

[Jeff N.]

Thanks Dave, guess it's a mystery issue then...

 

[Chad Harris]

Jeff--

See if you get any more information from going to the run box and typing in
"eventvwr.msc" no quotes and looking under Applications at the time of your
problem installing Do you have any error messages there, particularly with
MsiInstaller as your source? I mean any *error numbers* in addition to
1721, and any info in English that's not in hex, not the Event ID.

Also what version of Windows XP are you running and what are you trying to
install?

Chad Harris
________________________
Error 1721: There is a problem with this Windows Installer package. A
program required for this install to complete could not be run. Contact your
support personnel or package vendor.

I ran the cleanup utility to no avail. msiexec.exe keeps running after
failed uninstall. I found the article below, but it doesn't mean much to
me.

http://support.installshield.com/kb/view.asp?articleid=Q107579

Any thoughts on how to resolve this would be appreciated.

Thanks,
Jeff

 

[Jeff N.]

Actually Chad, I'm getting this attempting to uninstall programs installed
via .msi.
Product: WinTasks Trial -- Error 1721. There is a problem with this
Windows Installer package. A program required for this install to complete
could not be run. Contact your support personnel or package vendor. Action:
Action1, location: C:\Program Files\LIUtilities\WinTasksPro\, command:
C:\Program Files\LIUtilities\WinTasksPro\wintasks.exe uninstall

Product: TuneUp Utilities 2004 -- Internal Error 2721. WiseGetIeVersion
(Another failed Uninstall installed via .msi)
Product: TuneUp Utilities 2004 -- Error 1316. A network error occurred while
attempting to read from the file:
C:\WINDOWS\Installer\WIS2C3738C956FA410ABCB579C5DFD238F0_4_1_2314.MSI

Detection of product '{43DCF766-6838-4F9A-8C91-D92DA586DFA7}', feature
'DefaultFeature' failed during request for component
'{A4AD656D-72E9-43A7-9DD0-E5F6AF438E72}

I think SP2 has a new Installer package, so possibly reinstalling SP2 might
resolve it, just wonder if there is an easier way or what corrupts it in the
first place. I was able to successfully uninstall the windows cleanup
utility, guess I'll look for some more .msi programs to see if they will
uninstall.

 

[Chad Harris]

SP2 has an introductory version of MSI 3.0 and MSI 3.0 is on the way to
completing a Beta program right now--it's in RC2 which I believe is their
last beta release.

This may be because Wintasks has a conflict with some other utility--which I
don't know--that you may be running.

I went to their support KBs and didn't get a lot of help, but they make a
good product and you might contact them via premium email support on these
errors:

http://support.liutilities.com/

http://support.liutilities.com/index.php?_a=knowledgebase&_j=questiondetails&_i=22

http://support.liutilities.com/?_a=knowledgebase

Chad Harris
______________________________________________


Actually Chad, I'm getting this attempting to uninstall programs installed
via .msi.
Product: WinTasks Trial -- Error 1721. There is a problem with this
Windows Installer package. A program required for this install to complete
could not be run. Contact your support personnel or package vendor. Action:
Action1, location: C:\Program Files\LIUtilities\WinTasksPro\, command:
C:\Program Files\LIUtilities\WinTasksPro\wintasks.exe uninstall

Product: TuneUp Utilities 2004 -- Internal Error 2721. WiseGetIeVersion
(Another failed Uninstall installed via .msi)
Product: TuneUp Utilities 2004 -- Error 1316. A network error occurred while
attempting to read from the file:
C:\WINDOWS\Installer\WIS2C3738C956FA410ABCB579C5DFD238F0_4_1_2314.MSI

Detection of product '{43DCF766-6838-4F9A-8C91-D92DA586DFA7}', feature
'DefaultFeature' failed during request for component
'{A4AD656D-72E9-43A7-9DD0-E5F6AF438E72}

I think SP2 has a new Installer package, so possibly reinstalling SP2 might
resolve it, just wonder if there is an easier way or what corrupts it in the
first place. I was able to successfully uninstall the windows cleanup
utility, guess I'll look for some more .msi programs to see if they will
uninstall.

 

[Jeff N.]

It will try and contact them. I like their software. Another thing with
the latest WinTasks, was although I told it to install to F:\Program Files\,
it installs in C:\Program Files anyway.

Jeff

 

[Chad Harris]

Jeff-

As you know, parts of some programs, or the entire program will install
into the OS or main drive even though you direct it somewhere else. I like
to put my programs on E or F drives so I can distribute my real estate in
order to leave enough free space to get an adequate defrag, but you can't
alway control where the developer wants it or part of it installed.

Nero and Symantec, for example will install parts of their scattered
programs and files to C:\ and the rest to wherever you send it.

LI Utitlities makes very useful apps and have a good reference site for ID
of Task Manager processes.

Chad Harris
______________________________



It will try and contact them. I like their software. Another thing with
the latest WinTasks, was although I told it to install to F:\Program Files\,
it installs in C:\Program Files anyway.

Jeff