Acronis True Image Home

[Guest]

Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy the
product from them. I contacted TigerDirect who told me that they can't give
me a refund either since the 30 days have passed. The product is useless to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

 

[Kue2]

Used the product many times. Never had a problem. Restored my Vista 64 bit
system flawlessly,in a dual boot environment. Problems must be related to
your system

 

[Guest]

Have you tried verifying the backups?

How about changing the priority of the backup task? This always gives me
problems.

Or perhaps you work for Acronis.

 

[Richard Urban]

Acronis TrueImage HOME 10.0 has never failed me. I experiment a lot and
sometimes restore images on a daily basis. I have never had a failure.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[DP]

Ha! Maybe Richard and Kue BOTH work for Acronis, eh, JJ?

 

[Richard Urban]

Too many people use it with complete success to allow this persons statement
to exist unchallenged! (-:

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Michael Solomon]

Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that
I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy
the
product from them. I contacted TigerDirect who told me that they can't
give
me a refund either since the 30 days have passed. The product is useless
to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always
get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

Did you ever actually try to restore a backup or some portion of a backup?

I agree, this should not have happened on validation and there may be some
glitch or issue with Vista 64 but I'm running it on Vista 32 and have not
had a problem either with validation or restoring.

I haven't tried to change priority and I wouldn't try doing so or making any
other change once the process has started any more than I would do so with a
standard backup utility as I wouldn't want to risk the integrity of the
backup.

As you can see from the second line in my signature, I take backup very
serious but as I said, I've not had an issue with my images. Is there
anything else you might be running, cleanup utilities or some such thing
that, while they might not corrupt the file but might have made system
changes that caused problems for the application?

 

[Kue2]

Well,JJ I did better than test my backups I used them very successfully
restoring my Vista 64 Partition. Just a thought but perhaps your hard drive
needs to be looked at for errors.

 

[Jupiter Jones [MVP]]

True Image 10 works for many so the task should be to determine what is
different in your computer that prevents proper operation.
Do you have any 3rd party disk monitoring/modifying programs?

Start with a hard drive diagnostics from the manufacturer of your hard
drive.

Then try another hard drive in your computer and install Windows vista.
Use True image and see if it works.
Install your essential hardware and software periodically using True Image.
At the point it fails should indicate the cause.

 

[Charlie Tame]

Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy the
product from them. I contacted TigerDirect who told me that they can't give
me a refund either since the 30 days have passed. The product is useless to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

Have to disagree because I have used it with XP, Vista and Vista 64 and
actually used the backups quite a few times with no trouble. I have some
friends in the PC support Business (They rely on getting it right for
their jobs) and they will not use anything else, if the product was
performing so badly they would be out of a job.

This leads me to ask if there is possibly a hardware problem with your
machine or a drive? Perhaps even with the RAM since Acronis does seem to
need as much RAM as it can get. How did the install go? 64 bit Vista
requires a signed driver for Acronis, did you get any complaints there
but install it anyway?

You also said > Once you start a backup task, you can't change it's
priority. You always get
Doing anything that might generate an error message during a backup is
(In my opinion) a risky thing to do with ANY software.

I also think there may be something damaged in the OS itself, I have
personally found Acronis support excellent and their support staff very
competent (You actually talk to a technician not some part time student)
so if they gave you some option to download a revised version of
something I think you'd be well advised to try it. What you might be
seeing is the result of some other defect and not a problem with Acronis
per se.

 

[Guest]

I'm not the only person having problems with Acronis True Image. Take a look
at one of the reviews on tigerdirect.ca:

http://www.tigerdirect.ca/applications/SearchTools/item-details.asp?EdpNo=2572949&CatId=679

JJ

 

[Richard Urban]

I would not even begin to repair a PC without first creating an image of the
system prior to the repairs - one that I was totally comfortable with to
restore said image. The program I trust is TrueImage HOME!

Regardless of what problems some are having. TrueImage HOME works for me -
and countless others. I suggest you contact Acronis and take out your
displeasure with them.

 

[BChat]

I have used ATI 8-9-10 - no issues. Version 11 is not as good. It asks for
the OS CD upon reboot.
I returned to version 10, build 4942, and plan to stay there.


Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy the
product from them. I contacted TigerDirect who told me that they can't give
me a refund either since the 30 days have passed. The product is useless to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

 

[MICHAEL]

* JJ:

Stay away from this product. I bought Acronis True Image 10 Home from
tigerdirect.ca and installed it on my Vista 64-bit PC. I took backups
regularly - once a week. I never bothered to verify the integrity of the
backups. When I did, the product always reported that the backups were
corrupt. By this time my 30 days for getting a refund from TigerDirect had
passed. So, I contacted Acronis who told me to upgrade to a new build that I
can download from their website. Same problem with the new build - corrupt
backups. Acronis said they couldn't give me a refund since I didn't buy the
product from them. I contacted TigerDirect who told me that they can't give
me a refund either since the 30 days have passed. The product is useless to
me now.

Another problem with this product is that it doesn't play well with Vista.
Once you start a backup task, you can't change it's priority. You always get
an error message saying you don't have enough privileges to do this.

And I received an email from Acronis a couple of days ago saying I can buy
the new version 11 at 40% off. Some consolation.

Lousy product. Lousy service from the manufacturer and retailer.

I don't want to belittle your experience, but I have used Acronis True Image
for a long time, and find it to be the best imaging/backup software I have
ever used. I consider it an essential piece of software and I've highly recommended
it to many users.


-Michael

 

[Guest]

I did contact Acronis. They were arrogant in their attitude.

They released version 11 of their product and said users of prior versions
can upgrade at 40% off. I don't think that's fair. I should get a full refund.

JJ

 

[Guest]

I have 10 GB of RAM on my PC.

And about elevating privileges, UAC kicks in and True Image says you don't
have the privileges to change the priority of the backup task. And this is a
feature of True Image - once backup starts, you get a little icon in the
notification area that supposedly lets you change the priority but it can't
(because of UAC - I think).

I did download a new build per their suggestion, but that didn't help
either. I'm facing the same problems. I'm running build 4942.

JJ

 

[Charlie Tame]

Well I guess we can only wish you better luck in future, someone said
V10 is better and that's what I have been referring to by the way, I
don't have a later one.

I think the opinions given here show that most are surprised at your
results, especially the "Corruption" thing - which still leaves me with
some questions about a hardware issue, but really no idea what that
might be.

 

[Ed Bailey]

I had this problem and I had used no-name cheap DVD's' one I switched to a
brand name DVD, no more problems. My drive doesn't like cheap DVD's.

 

[Derek MacKeddie]

The message <[email protected]>

I have 10 GB of RAM on my PC.

And about elevating privileges, UAC kicks in and True Image says you don't
have the privileges to change the priority of the backup task. And
this is a
feature of True Image - once backup starts, you get a little icon in the
notification area that supposedly lets you change the priority but it can't
(because of UAC - I think).

I did download a new build per their suggestion, but that didn't help
either. I'm facing the same problems. I'm running build 4942.

JJ

So,
why not just disable UAC ?

 

[Pete Stavrakoglou]

I have used ATI 8-9-10 - no issues. Version 11 is not as good. It asks for
the OS CD upon reboot.
I returned to version 10, build 4942, and plan to stay there.

I've recently installed True Image 10 and have done a backup of my Vista
32-bit system. If the time comes for me to restore my system from the
backup, are you telling me that I need the OS disk? My HP system has a
partition for restore, it didn't come with an OS disk or restore disks. How
is a restoration performed without an OS disk using version 10?