Here's the email I received from Andy Huynh <
[email protected]>
at its entirety (headers and all). Ironically, I've been a *most*
satisfied customer of Google Gear and ZipZoomFly until this incident.
Are you sure you are not affiliated with ZipZoomFly? I find that hard
to believe. Anyway, you can choose to believe anything you like. People
can make their own minds.
BTW I'd be happy to email you or anyone else the pictures they sent me,
claiming to be the returned hard drives with physical damage. You can
see my email address below in the headers-feel free to write me and I
will provide the pictures. I am removing the RMA number for obvious
reasons, this being a public group.
--------------------
From : Andy Huynh <
[email protected]>
Sent : Tuesday, February 15, 2005 12:06 PM
To : (e-mail address removed)
Subject : ZipZoomFly/Damage Part / Try RMA#xxxxxxxx
| | | Inbox
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Dear Sir / Madam,
ZipZoomFly Order#xxxxxxxx
Thank you for shopping with ZipZoomFly.com.
We have received your returned item ( 100577-1 x 2 ). However upon
inspection we noticed
( 1x surface damaged,1x metal piece broke off by the connector ) [see
attached images]. Please be advised this is considered physical damage
and physical damage may void warranty. At this time we cannot guarantee
replacement on this item since physical damage voids the warranty. We
can only attempt to send this back to the manufacturer and we will
Refund upon receiving the replacement from the manufacturer.
Please confirm if you would like for us to TRY otherwise the item will
be sent back to you if no response is received within 2-3 business
days.
Thank you again and we appreciate your patience.
Regards,
ZipZoomFly
RMA Dept.