XPsp2 upgrade to Vista Ultimate RC1 fails during "Gathering files"

[Colin Barnhorst]

btw, the statement made by one of the respondents that you cannot run Aero
on your card is incorrect. Aero is the theme (like Luna in XP). Aero will
run on a Kenmore washing machine. It is Glass that your card does not
support (the 3D stuff). I wish folks would stop confusing Aero and Glass.

 

[Colin Barnhorst]

I searched the TechBeta hardware newsgroup for any references to your mobo
and could not turn up anything. Sorry. Did you search the
microsoft.public.windows.vista.hardware_devices ng?

 

[Upgrader]

I searched the TechBeta hardware newsgroup for any references to your mobo
and could not turn up anything. Sorry. Did you search the
microsoft.public.windows.vista.hardware_devices ng?

Not yet. Thanks.

 

[Upgrader]

btw, the statement made by one of the respondents that you cannot run Aero
on your card is incorrect. Aero is the theme (like Luna in XP). Aero will
run on a Kenmore washing machine. It is Glass that your card does not
support (the 3D stuff). I wish folks would stop confusing Aero and Glass.

Actually, I believe you're referring to a comment that I made, and thus
my confusion. Thanks for straightening me out on that.

 

[Upgrader]

Then you may be up against an incompatible system. Have you customizeed the
BIOS settings (other than boot order and such)? Anything you can restore to
default and still boot your present system?

The only change that I can remember making to the bios was exactly that:
boot order (putting the CD-ROM drive before the HD).

 

[Upgrader]

When was the last time you did a full test on the system RAM? Vista seems
to be very picky with regards to memory errors, much more so than XP. As an
aside, Colin reported a while back that x64 is more stringent than x86. I
agree with Colin in that you seem to be having a hardware issue. Perhaps
starting with the basics like thoroughly testing the memory, checking the
drive for errors, that kind of thing, will shed some light.

Taking your suggestion, I just ran a full pass, standard test with
Memtest-86 v3.2. The cache was on and the ECC was off. The test took one
hour and turned up 0 errors, so I guess the RAM isn't the problem.

 

[Upgrader]

Other hardware steps to take would be download a drive diagnostic
utility from the hard drive manufacturer's web site. That will create a
bootable floppy or CD. Boot from that and run the diagnostics.

Change out the video card with a different brand. Remove the sound card
for the initial install, and disconnect all USB devices and peripherals.

Following your suggestions, I ran WD Data Lifeguard Tools v.11.2, as
well as Steve Gibson's SpinRite 6 (set to level 2), and neither one
turned up any problems with the hard drive.

I have no sound card; the sound is onboard. I discovered that my NVIDIA
GeForce MX 440 video card was functioning on the Microsoft drivers
installed with WinXP, so I downloaded the latest GeForce drivers from
NVIDIA (only a couple of days old) and installed them. Then I
disconnected all USB devices and peripherals, and tried the upgrade
again, but it *still* threw up an error message and closed exactly 32%
through the "Gathering files" phase. So that wasn't it, either.
(Although I'll eventually want to upgrade my video card when Vista is
officially released, I don't really want to have to spend the money on
it right now, just for the sake of trying it out on this Vista RC1
upgrade test. And I don't happen to have any other video cards kicking
around.)

Thanks for the ideas. Do you have any more?

 

[Rock]

Taking your suggestion, I just ran a full pass, standard test with
Memtest-86 v3.2. The cache was on and the ECC was off. The test took one
hour and turned up 0 errors, so I guess the RAM isn't the problem.

Well we are running out of options here. To be certain on the memory
testing you should test with several different programs and run them for
more than one hour each. They need to do multiple passes. I have seen
situations where the errors did not show up right away.

Here are two other memory testing programs.

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

DocMemory Memory Diagnostic
http://www.simmtester.com/page/products/doc/download.asp

Also are you using memtest or memtest86+. I would recommend the latter.
Memtest86+
http://www.memtest.org/

Other steps after this are swap out the ram, the video card and the power
supply, though I don't see how the power supply is the problem. Disable the
onboard sound in the BIOS, change BIOS settings about shadowing and caching.
Have you looked at the motherboard to see if there are any bulging
capacitors?

Testing the motherboard is harder. There is Tufftest:
http://www.tufftest.com/ though to really test the board you need to give
it to a professional repair person.

 

[Upgrader]

Well we are running out of options here. To be certain on the memory
testing you should test with several different programs and run them for
more than one hour each. They need to do multiple passes. I have seen
situations where the errors did not show up right away.

Here are two other memory testing programs.

Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

DocMemory Memory Diagnostic
http://www.simmtester.com/page/products/doc/download.asp

Also are you using memtest or memtest86+. I would recommend the latter.
Memtest86+
http://www.memtest.org/

Other steps after this are swap out the ram, the video card and the
power supply, though I don't see how the power supply is the problem.
Disable the onboard sound in the BIOS, change BIOS settings about
shadowing and caching. Have you looked at the motherboard to see if
there are any bulging capacitors?

Testing the motherboard is harder. There is Tufftest:
http://www.tufftest.com/ though to really test the board you need to
give it to a professional repair person.

I just tried a pass of Windows Memory Diagnostic, which was quick and
turned up no errors. Tonight, I'll try the long, overnight, in-depth
option for it.

I'm wondering, though. Why do you feel this is a hardware problem, when
the error occurs during the "Gathering files" phase of the upgrade
process? My system seems to be running excellently--speedy, crisp. If it
wasn't for this odd problem with upgrading to Vista, I would have no
reason to think anything was wrong at all. Couldn't this actually be a
bug in the Vista RC1 upgrade process, rather than my machine?

 

[Rock]

I just tried a pass of Windows Memory Diagnostic, which was quick and
turned up no errors. Tonight, I'll try the long, overnight, in-depth
option for it.

I'm wondering, though. Why do you feel this is a hardware problem, when
the error occurs during the "Gathering files" phase of the upgrade
process? My system seems to be running excellently--speedy, crisp. If it
wasn't for this odd problem with upgrading to Vista, I would have no
reason to think anything was wrong at all. Couldn't this actually be a bug
in the Vista RC1 upgrade process, rather than my machine?

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a bad
burn on the CD, the drive not reading properly, problems in memory as it
tries to gather files, problems with the hardware. All of these come into
play. All you can do is eliminate the hardware components. If it still
won't work do a bug report on it.

 

[Upgrader]

Well, I've now run Windows Memory Diagnostic in its extended mode all
night without it turning up any errors.

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think?

No, wrong . . . All along, I have been trying to do an *upgrade*. I
have *not* tried doing a clean install, although it looks like I'm going
to have to, since I seem to be running out of ways to troubleshoot the
upgrading problem without buying new hardware.

It could be a

bad burn on the CD,

I've burned the DVD twice--first at optimal speed, second at 1X--with
exactly the same results. Using either DVD, the upgrade process halts
with an error 32% of the way through the "Gathering files" phase.

the drive not reading properly, problems in memory

 

[Upgrader]

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a
bad burn on the CD, the drive not reading properly, problems in memory
as it tries to gather files, problems with the hardware. All of these
come into play. All you can do is eliminate the hardware components.
If it still won't work do a bug report on it.

In attempting to do a clean install of Vista RC1, I seem to have found
my problem, but I don't understand it, nor know what to do about it. It
said, "Windows cannot be installed to this disk. Windows needs the
driver for device [Primary IDE Channel]. Click 'Load Drivers' and load
the required device driver." However, I have no idea *where from* I
should load the required driver. And I have no idea why this is a
problem, since my Primary and Secondary IDEs both work fine (other than
for this).

The Windows Vista Upgrade Advisor, I now realize--although claiming that
my computer was Vista Capable--pointed out this situation in a list of
Devices for which it could not find information. They were:
Hewlett-Packard Deskjet 959C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues
were detected for, was:
Intel(R) 82801BA Ultra ATA Controller

And I might mention again that my mobo is an Intel D845HV

Does anyone have any suggestions on how I might correct this situation?

 

[Upgrader]

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a
bad burn on the CD, the drive not reading properly, problems in memory
as it tries to gather files, problems with the hardware. All of these
come into play. All you can do is eliminate the hardware components.
If it still won't work do a bug report on it.

In attempting to do a clean install of Vista RC1, I seem to have found
my problem, but I don't understand it, nor know what to do about it. It
said, "Windows cannot be installed to this disk. Windows needs the
driver for device [Primary IDE Channel]. Click 'Load Drivers' and load
the required device driver." However, I have no idea *where from* I
should load the required driver. And I have no idea why this is a
problem, since my Primary and Secondary IDEs both work fine (other than
for this).

The Windows Vista Upgrade Advisor, I now realize--although claiming that
my computer was Vista Capable--pointed out this situation in a list of
Devices for which it could not find information. They were:
Hewlett-Packard Deskjet 959C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues
were detected for, was:
Intel(R) 82801BA Ultra ATA Controller

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!

Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

 

[Upgrader]

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a
bad burn on the CD, the drive not reading properly, problems in memory
as it tries to gather files, problems with the hardware. All of these
come into play. All you can do is eliminate the hardware components.
If it still won't work do a bug report on it.

I finally broke down and attempted to do a clean install of Vista RC1,
and in doing so, I seem to have found my problem, but I don't understand
it, nor do I know what to do about it. I could not do the clean install,
because:
"Windows cannot be installed to this disk. Windows needs the driver for
device [Primary IDE Channel]. Click 'Load Drivers' and load the required
device driver."
But I have no idea from *where* I should load the required driver. And I
have no idea why this is a problem at all, since my Primary and
Secondary IDEs both work fine (other than for this situation).

I now realize that the Windows Vista Upgrade Advisor--while claiming
that my computer was "Vista Capable" and recommending the Business
version--actually pointed out this situation in a list of Devices for
which it could not find information. They were:
Hewlett-Packard Deskjet 950C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues
were detected for, was:
Intel(R) 82801BA Ultra ATA Controller
Hewlett-Packard Deskjet 950C Series (contradicting the previous list)

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!


Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

 

[Dennis Pack]

Upgrader:
Download the "Intel Chipset Software Installation Utility (INF)
[INFINST_ENU.EXE]", then copy it to a CD for installation at the load
drivers option.

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a
bad burn on the CD, the drive not reading properly, problems in memory as
it tries to gather files, problems with the hardware. All of these come
into play. All you can do is eliminate the hardware components. If it
still won't work do a bug report on it.

In attempting to do a clean install of Vista RC1, I seem to have found my
problem, but I don't understand it, nor know what to do about it. It said,
"Windows cannot be installed to this disk. Windows needs the driver for
device [Primary IDE Channel]. Click 'Load Drivers' and load the required
device driver." However, I have no idea *where from* I should load the
required driver. And I have no idea why this is a problem, since my
Primary and Secondary IDEs both work fine (other than for this).

The Windows Vista Upgrade Advisor, I now realize--although claiming that
my computer was Vista Capable--pointed out this situation in a list of
Devices for which it could not find information. They were:
Hewlett-Packard Deskjet 959C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues were
detected for, was:
Intel(R) 82801BA Ultra ATA Controller

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!

Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

 

[Rock]

Well, I've now run Windows Memory Diagnostic in its extended mode all
night without it turning up any errors.



No, wrong . . . All along, I have been trying to do an *upgrade*. I have
*not* tried doing a clean install, although it looks like I'm going to
have to, since I seem to be running out of ways to troubleshoot the
upgrading problem without buying new hardware.

It could be a

I've burned the DVD twice--first at optimal speed, second at 1X--with
exactly the same results. Using either DVD, the upgrade process halts with
an error 32% of the way through the "Gathering files" phase.

the drive not reading properly, problems in memory

Ok, I lost track in this thread whether this was also happening on a clean
install. Make sure you check the downloaded .iso and the burned dvd for the
correct crc or hash.

You might have to try a clean install. That will tell you for sure if it's
something in the hardware Vista setup doesn't like.

That's the way it is when beta testing. It takes time, patience and
sometimes trying many different things to get your hands around the problem,
and sometimes once you do that the only recourse may be to file a bug
report.

 

[Rock]

It doesn't like something on your machine. You are are trying a clean
install and it's not working. So ....what do you think? It could be a
bad burn on the CD, the drive not reading properly, problems in memory as
it tries to gather files, problems with the hardware. All of these come
into play. All you can do is eliminate the hardware components. If it
still won't work do a bug report on it.

I finally broke down and attempted to do a clean install of Vista RC1, and
in doing so, I seem to have found my problem, but I don't understand it,
nor do I know what to do about it. I could not do the clean install,
because:
"Windows cannot be installed to this disk. Windows needs the driver for
device [Primary IDE Channel]. Click 'Load Drivers' and load the required
device driver."
But I have no idea from *where* I should load the required driver. And I
have no idea why this is a problem at all, since my Primary and Secondary
IDEs both work fine (other than for this situation).

I now realize that the Windows Vista Upgrade Advisor--while claiming that
my computer was "Vista Capable" and recommending the Business
version--actually pointed out this situation in a list of Devices for
which it could not find information. They were:
Hewlett-Packard Deskjet 950C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues were
detected for, was:
Intel(R) 82801BA Ultra ATA Controller
Hewlett-Packard Deskjet 950C Series (contradicting the previous list)

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!

Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

Ok, at least you have found it's a hardware issue. Sorry I can't help you
further.

 

[Upgrader]

Upgrader:
Download the "Intel Chipset Software Installation Utility
(INF) [INFINST_ENU.EXE]", then copy it to a CD for installation at the
load drivers option.

Dennis:
Thank you for this suggestion.
I'm wondering, though, if I can accomplish this operation with a single
DVD/CD drive. Will I need one drive for the Vista RC install DVD and
another drive for the driver install CD? Or will the Vista installation
procedure allow me to remove that DVD long enough to put in the driver
CD, then return to the DVD? (
I can install a second drive, if need be.)

It doesn't like something on your machine. You are are trying a
clean install and it's not working. So ....what do you think? It
could be a bad burn on the CD, the drive not reading properly,
problems in memory as it tries to gather files, problems with the
hardware. All of these come into play. All you can do is eliminate
the hardware components. If it still won't work do a bug report on it.

In attempting to do a clean install of Vista RC1, I seem to have found
my problem, but I don't understand it, nor know what to do about it.
It said, "Windows cannot be installed to this disk. Windows needs the
driver for device [Primary IDE Channel]. Click 'Load Drivers' and load
the required device driver." However, I have no idea *where from* I
should load the required driver. And I have no idea why this is a
problem, since my Primary and Secondary IDEs both work fine (other
than for this).

The Windows Vista Upgrade Advisor, I now realize--although claiming
that my computer was Vista Capable--pointed out this situation in a
list of Devices for which it could not find information. They were:
Hewlett-Packard Deskjet 959C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues
were detected for, was:
Intel(R) 82801BA Ultra ATA Controller

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!


Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

 

[Upgrader]

It doesn't like something on your machine. You are are trying a
clean install and it's not working. So ....what do you think? It
could be a bad burn on the CD, the drive not reading properly,
problems in memory as it tries to gather files, problems with the
hardware. All of these come into play. All you can do is eliminate
the hardware components. If it still won't work do a bug report on it.

I finally broke down and attempted to do a clean install of Vista RC1,
and in doing so, I seem to have found my problem, but I don't
understand it, nor do I know what to do about it. I could not do the
clean install, because:
"Windows cannot be installed to this disk. Windows needs the driver
for device [Primary IDE Channel]. Click 'Load Drivers' and load the
required device driver."
But I have no idea from *where* I should load the required driver. And
I have no idea why this is a problem at all, since my Primary and
Secondary IDEs both work fine (other than for this situation).

I now realize that the Windows Vista Upgrade Advisor--while claiming
that my computer was "Vista Capable" and recommending the Business
version--actually pointed out this situation in a list of Devices for
which it could not find information. They were:
Hewlett-Packard Deskjet 950C Series (printer)
Intel Primary IDE Channel
Intel Secondary IDE Channel
VSO Software Patin Couffin engine (huh?)
Hewlett-Packard Scanjet 2400 (scanner)

I might also mention that, among the list of devices that *no* issues
were detected for, was:
Intel(R) 82801BA Ultra ATA Controller
Hewlett-Packard Deskjet 950C Series (contradicting the previous list)

My mobo is an Intel D845HV. And all of the downloadable drivers for it
mentioned at the following link have already been installed:

http://downloadfinder.intel.com/scr...XP+Professional&lang=eng&strOSs=44&submit=Go!


Tiny URL for above link: http://tinyurl.com/mps84


Does anyone have any suggestions on how I might correct this situation?

Ok, at least you have found it's a hardware issue. Sorry I can't help
you further.

Thank you *very* much for your attention to my problem and for all of
your troubleshooting suggestions, Rock.

 

[Mark D. VandenBerg]

Upgrader:
Download the "Intel Chipset Software Installation Utility
(INF) [INFINST_ENU.EXE]", then copy it to a CD for installation at the
load drivers option.

Dennis:
Thank you for this suggestion.
I'm wondering, though, if I can accomplish this operation with a single
DVD/CD drive. Will I need one drive for the Vista RC install DVD and
another drive for the driver install CD? Or will the Vista installation
procedure allow me to remove that DVD long enough to put in the driver CD,
then return to the DVD? (
I can install a second drive, if need be.)

When you get to the screen during the installation process, the one where
you choose (something similar to) standard or custom install, on the left
side there is a hyperlink that says "Load Drivers" specifically for this
type of operation. I have not personally tried either a slip-streamed
installation disc or loading from a different hard drive, so I am working on
logical theory here, but both methods should be technically possible. The
preferred method is putting the drivers in the root of a CD, floppy disk,
USB drive, etc... and inserting that at the right time.

Glad Dennis was able to (hopefully) pinpoint the obstacle for you!