XPhome only faxes at startup

[PapaShex]

On an XP Home SP2 system. The system administrator can send faxes correctly
and immediately all day long, the hardware setup works fine. When a "limited
rights" user is logged in, all faxes go to a que and are not sent. When the
system is restarted and the limited user logs in again, the fax cue is
transmitted.

After that any additional faxes are put in a que again and will not transmit
until the system is restarted and the limited user (owner of the que) logs
in again. If the system admin logs in the fax cue from the limited account
is not transmitted.

Please HELP! This user is driving me nuts, I cannot allow her admin access
just to fax.

 

[Russ Valentine [MVP-Outlook]]

Well that's a new one. (Not a good sign).
Is there any other software on the limited user's logon that might be using
TAPI protocols to access the modem? Are there any error messages or anything
in Event Viewer from FaxSrv or Print?
Has the limited user's logon ever worked as it should?

 

[PapaShex]

There is no additional telephony software (or any other software package)
installed specifically for the limited user. Everything was installed as
admin / all users. The "limited user" fax function has never worked, but it
has always worked for admin.

There are never any error messages when the faxes are dumping to the que,
they simply wait there. There is nothing relating to the fax being "offline"
as one might get from a standard print job. I have always insured the fax
jobs were set to go a.s.a.p., not for off peak hours (another possibility
that just occurred to me).

I am unable to delete faxes from the que, as one is able to "cancel
printing" if a standard printer encountered some type of error.

As you said, this being a new one is not a good sign. Am I able to configure
fax service to always "run as" admin in some fashion?

Well that's a new one. (Not a good sign).
Is there any other software on the limited user's logon that might be
using TAPI protocols to access the modem? Are there any error messages or
anything in Event Viewer from FaxSrv or Print?
Has the limited user's logon ever worked as it should?
--
Russ Valentine
[MVP-Outlook]

On an XP Home SP2 system. The system administrator can send faxes
correctly and immediately all day long, the hardware setup works fine.
When a "limited rights" user is logged in, all faxes go to a que and are
not sent. When the system is restarted and the limited user logs in
again, the fax cue is transmitted.

After that any additional faxes are put in a que again and will not
transmit until the system is restarted and the limited user (owner of the
que) logs in again. If the system admin logs in the fax cue from the
limited account is not transmitted.

Please HELP! This user is driving me nuts, I cannot allow her admin
access just to fax.

 

[Russ Valentine [MVP-Outlook]]

I suspect, then, that this is a permissions issue.
The bad news is that Windows XP Fax is a very feeble program that barely
works for users with full administrative privileges, and then only if they
are using a modem on the Windows XP HCL list. I know of no documentation
that addresses how users with more limited privileges might be able to make
it work.
I did a lot of work on the privileges issues with it's predecessor, Windows
2000 Personal Fax, but I don't have that information at my fingertips any
longer and I'm not sure it would even still apply. Windows XP Fax was
designed only for the standalone home user who is running with administrator
privileges. Anything else is a crap shoot.
It probably wouldn't hurt for you to look at the privileges that have been
set for Fax Printer for your restricted users and see if you can tweak
anything there.
--
Russ Valentine
[MVP-Outlook]

There is no additional telephony software (or any other software package)
installed specifically for the limited user. Everything was installed as
admin / all users. The "limited user" fax function has never worked, but
it has always worked for admin.

There are never any error messages when the faxes are dumping to the que,
they simply wait there. There is nothing relating to the fax being
"offline" as one might get from a standard print job. I have always
insured the fax jobs were set to go a.s.a.p., not for off peak hours
(another possibility that just occurred to me).

I am unable to delete faxes from the que, as one is able to "cancel
printing" if a standard printer encountered some type of error.

As you said, this being a new one is not a good sign. Am I able to
configure fax service to always "run as" admin in some fashion?

Well that's a new one. (Not a good sign).
Is there any other software on the limited user's logon that might be
using TAPI protocols to access the modem? Are there any error messages or
anything in Event Viewer from FaxSrv or Print?
Has the limited user's logon ever worked as it should?
--
Russ Valentine
[MVP-Outlook]

On an XP Home SP2 system. The system administrator can send faxes
correctly and immediately all day long, the hardware setup works fine.
When a "limited rights" user is logged in, all faxes go to a que and are
not sent. When the system is restarted and the limited user logs in
again, the fax cue is transmitted.

After that any additional faxes are put in a que again and will not
transmit until the system is restarted and the limited user (owner of
the que) logs in again. If the system admin logs in the fax cue from the
limited account is not transmitted.

Please HELP! This user is driving me nuts, I cannot allow her admin
access just to fax.

 

[PapaShex]

Can you point me in the right direction?

I suspect, then, that this is a permissions issue.
The bad news is that Windows XP Fax is a very feeble program that barely
works for users with full administrative privileges, and then only if they
are using a modem on the Windows XP HCL list. I know of no documentation
that addresses how users with more limited privileges might be able to
make it work.
I did a lot of work on the privileges issues with it's predecessor,
Windows 2000 Personal Fax, but I don't have that information at my
fingertips any longer and I'm not sure it would even still apply. Windows
XP Fax was designed only for the standalone home user who is running with
administrator privileges. Anything else is a crap shoot.
It probably wouldn't hurt for you to look at the privileges that have been
set for Fax Printer for your restricted users and see if you can tweak
anything there.
--
Russ Valentine
[MVP-Outlook]

There is no additional telephony software (or any other software package)
installed specifically for the limited user. Everything was installed as
admin / all users. The "limited user" fax function has never worked, but
it has always worked for admin.

There are never any error messages when the faxes are dumping to the que,
they simply wait there. There is nothing relating to the fax being
"offline" as one might get from a standard print job. I have always
insured the fax jobs were set to go a.s.a.p., not for off peak hours
(another possibility that just occurred to me).

I am unable to delete faxes from the que, as one is able to "cancel
printing" if a standard printer encountered some type of error.

As you said, this being a new one is not a good sign. Am I able to
configure fax service to always "run as" admin in some fashion?

Well that's a new one. (Not a good sign).
Is there any other software on the limited user's logon that might be
using TAPI protocols to access the modem? Are there any error messages
or anything in Event Viewer from FaxSrv or Print?
Has the limited user's logon ever worked as it should?
--
Russ Valentine
[MVP-Outlook]
On an XP Home SP2 system. The system administrator can send faxes
correctly and immediately all day long, the hardware setup works fine.
When a "limited rights" user is logged in, all faxes go to a que and
are not sent. When the system is restarted and the limited user logs in
again, the fax cue is transmitted.

After that any additional faxes are put in a que again and will not
transmit until the system is restarted and the limited user (owner of
the que) logs in again. If the system admin logs in the fax cue from
the limited account is not transmitted.

Please HELP! This user is driving me nuts, I cannot allow her admin
access just to fax.

 

[Russ Valentine [MVP-Outlook]]

Not sure I can. They dumbed the Fax Service down so much for Windows XP that
almost none of the usual Service parameters is even accessible now. For
example, you cannot set any permissions for this service in the Services
Management Console. The fax service can only log on to the LocalSystem
account. So about the only thing you can check is whether that logon setting
is configured correctly for the limited users.
The fact that none of this is configurable any more may be the reason
limited users have so much trouble getting fax to work and why the standard
recommendation is to use fax only with administrative privileges.
--
Russ Valentine
[MVP-Outlook]

Can you point me in the right direction?

I suspect, then, that this is a permissions issue.
The bad news is that Windows XP Fax is a very feeble program that barely
works for users with full administrative privileges, and then only if
they are using a modem on the Windows XP HCL list. I know of no
documentation that addresses how users with more limited privileges might
be able to make it work.
I did a lot of work on the privileges issues with it's predecessor,
Windows 2000 Personal Fax, but I don't have that information at my
fingertips any longer and I'm not sure it would even still apply. Windows
XP Fax was designed only for the standalone home user who is running with
administrator privileges. Anything else is a crap shoot.
It probably wouldn't hurt for you to look at the privileges that have
been set for Fax Printer for your restricted users and see if you can
tweak anything there.
--
Russ Valentine
[MVP-Outlook]

There is no additional telephony software (or any other software
package) installed specifically for the limited user. Everything was
installed as admin / all users. The "limited user" fax function has
never worked, but it has always worked for admin.

There are never any error messages when the faxes are dumping to the
que, they simply wait there. There is nothing relating to the fax being
"offline" as one might get from a standard print job. I have always
insured the fax jobs were set to go a.s.a.p., not for off peak hours
(another possibility that just occurred to me).

I am unable to delete faxes from the que, as one is able to "cancel
printing" if a standard printer encountered some type of error.

As you said, this being a new one is not a good sign. Am I able to
configure fax service to always "run as" admin in some fashion?


Well that's a new one. (Not a good sign).
Is there any other software on the limited user's logon that might be
using TAPI protocols to access the modem? Are there any error messages
or anything in Event Viewer from FaxSrv or Print?
Has the limited user's logon ever worked as it should?
--
Russ Valentine
[MVP-Outlook]
On an XP Home SP2 system. The system administrator can send faxes
correctly and immediately all day long, the hardware setup works fine.
When a "limited rights" user is logged in, all faxes go to a que and
are not sent. When the system is restarted and the limited user logs
in again, the fax cue is transmitted.

After that any additional faxes are put in a que again and will not
transmit until the system is restarted and the limited user (owner of
the que) logs in again. If the system admin logs in the fax cue from
the limited account is not transmitted.

Please HELP! This user is driving me nuts, I cannot allow her admin
access just to fax.