XP will not shut down - mouse freezes

[Judy L]

I have XP recently installed on both my main pc and laptop. When I try
start-turn off computer - and shut down - the mouse freezes. Can anyone
tell me why it does this - and how I can shut it down.

Judy

 

[Mary Sauer]

Did you install the service pack?
Computer Hangs if USB Selective Suspend Option of USB Mouse Is On
http://support.microsoft.com/default.aspx?scid=kb;en-us;317673&Product=winxp

 

[Judy L]

Mary thank you so much for helping me - its working fine now.

Judy