XP will not completely shut down


T

Tony

Hello,
I have just carried out a new clean XP Pro install, averything is working
fine except for the Shut Down operation. When I go to Start, Turn off
Computer, Turn off, Windows continues with logging off, saving your settings
and shutting down. Then the Windows logo appears showing "It is now safe to
turn off your computer", which it does, but why does it not shut off
automatically before this prompting?
Also, the Stand By button is shaded in the Turn Off option screen.
Thanks for any advise.
Ton
 
Ad

Advertisements

T

Tony

Hi Rich,
My computer is Compaq laptop. It was working fine but decided to upgrade the
hardrive. I did not carry out any driver reinstall. I have checked with HP
about latest Bios for my model and they seem to have 3 download files for it.
Do you think this may help? And if so, how do I proceed to update the Bios
once I have downloaded them?
Thanks for your time.
Ton
 
R

Rich Barry

Tony, go back to HP and under Support select Download software and
drivers after you log in with your specific make and model. Forget the Bios
unless absolutely necessary.
Send me the model of your laptop if you want me to check it out for you.
 
B

Bob

It might just be your hard drive, I had an older Hard drive that never shut
down all the way.
 
T

Tony

Hi Rich,
My laptop is Compaq NX9005. I have been to HP and one o the bios update
they have for this model is KAMI-60. I checked mine and it is KAMI-49.
Thanks for your time
Tony
 
Ad

Advertisements

T

Tony

Hi again.
Checked HP again for all downloads like you said and I am not sure which
ones out of the large list I should update as everything in the system is
working fine except for the shut down bit. I have tried download SP27719
under Operaring System (Notebook utilities) and after running it, it fails to
install with this message "HP Configuration Interface Install Failure". Doe
it I am afraid.
Ton
 
R

R. McCarty

You shouldn't see the msg "It is now safe...". That indicates the PC
driver is a "Standard PC", not the expected ACPI. When XP is first
installed it polls the BIOS to see if it is ACPI ( Advanced Configuration
and Power Interface ) compliant. If you open Device Manager and
expand the "Computer" category what description is shown in the
indented entry ?

Can you repost with your exact model # computer ?
 
T

Tony

Hi,
Thanks you for your info. Yes, you are right my PC driver is "Standard PC"
on Devise Manager. My laptop is Compaq NX9005 running XP Pro.
Ay further advise will be much appreciated.
Ton
 
R

Rich Barry

Tony, if everything seems to be running Ok, just try the Graphics
Driver. You have a pick of two. ATI or Intel. I would try ATI first. If
you have any problems with Sound, then
download the Audio Driver for WinXP.
 
T

Tony

Hi Rich,
I tried the ATI update but it did not make any difference. Like I said, I
cannot find anything that it is not working as it should except this shut
down business. There is a Bios upgrade which I have downloaded to a floppy
according to the instructions but there does not seem to be any instructions
as to what to do next and I am not sure whether it is a good idea or not.
R.MCarthy, above asked me if my computer drive was "Standard PC" on Devise
Manager. It is but he has not come back. I have nevertheless found note
KB81093 on Microsoft Knowledge Base that deals specifically with the problem
when "it is now safe to turn off your computer" appears instead of shutting
down automatically. Unfortunately, all the "parameters mentioned there are
nowhere to be found on this computers Devise Manager and therefore I am
unable to carry the instructions out.
Have you any further suggestions? Do you think SP3 may be causing this? I t
was one of the last downloads but I cannot use System Restore to any time
previous to that either.
Thanks for your time
Ton
 
Ad

Advertisements

Ad

Advertisements

T

Tony

Hi Rich,
I have read the article alone with every note available on the subject from
the Knowledge Base and I can see that there doesnt seem to be any type of fix
for this problem after the install. It seems incredible Microsoft have not
made a bigger effort to highlight this problem before a new install. Anyway,
I am going to leave it for now. Another complete install is time consuming (
it is not just the OS is it?) and I will tackle it another time. Thank you
very much for your help and advise. It is much appreciated.
Regards
Tony
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top