XP startup

[michael dunn]

Recently my computer will hang up on the blue screen where
usually one would choose the user account to start XP. The
startup process stops with the hour glass displayed but
does nothing and never does complete startup and display
of user accounts. Any ideas? (running Norton antivirus)
Thanks

 

[Thorsten Matzner]

Recently my computer will hang up on the blue screen where
usually one would choose the user account to start XP. The
startup process stops with the hour glass displayed but
does nothing and never does complete startup and display
of user accounts. Any ideas? (running Norton antivirus)

See "Resources for Troubleshooting Startup Problems in Windows XP"
(http://support.microsoft.com/?kbid=308041).