XP SP2 installation hangs

[mikek]

I tried to install XP SP2.
But it hangs at very last phase(while finishing installation).
I encountered this problem on two different machines.
I interrupted the installation, uninstall SP2, then I tried again.
But the hang happens again at the same point.

The followings are the last lines of svcpack.log and sessmgr.setup.log

################################
=== svcpack.log ===

5340.922: Starting process: C:\WINDOWS\system32\shmgrate.exe OCInstallUpdate
5346.609: Return Code = 0
5346.625: Starting process: C:\WINDOWS\system32\sessmgr.exe -SPUpgrade
5348.922: Return Code = 0
5348.922: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe C:\WINDOWS\system32\wbem\TsCfgWmi.mof
5352.094: Return Code = 0
5352.094: Starting process: C:\WINDOWS\system32\regsvr32.exe /s d:\daf4d00e70f90e1d810169\i386\\licdll.dll
5352.688: Return Code = 0
5352.688: Starting process: C:\WINDOWS\system32\regsvr32.exe /s C:\WINDOWS\system32\licdll.dll
5353.078: Return Code = 0
5353.094: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe d:\daf4d00e70f90e1d810169\i386\\licwmi.mof
5354.328: Return Code = 0
5354.328: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe C:\WINDOWS\system32\wbem\cimwin32.mof
5366.609: Return Code = 0
5366.609: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe C:\WINDOWS\system32\wbem\wscenter.mof
5368.938: Return Code = 0
5368.938: Starting process: C:\WINDOWS\system32\spiisupd.exe
5371.078: Return Code = 0
5371.078: Starting process: C:\WINDOWS\system32\regsvr32.exe /s C:\WINDOWS\system32\inetsrv\iischema.dll
12661.750: LaunchNotepadReadme: GetGenericString for Software\Classes\.htm failed


################################
=== sessmgr.setup.log ===

Entering CServiceModule::Install()...

Entering CServiceModule::IsInstalled()
OpenService() failed with 1060
Leaving IsInstalled() - 0
Leaving CServiceModule::Install() - 0
successfully installing service...

Entering CServiceModule::IsInstalled()
OpenService() Succeeded
Leaving IsInstalled() - 1
Entering SetupEventViewerSource()...
Exiting SetupEventViewerSource() with status code 0...
Leaving CServiceModule::RegisterServer 0x00000000

Entering CreatePendingHelpTable
CreatePendingHelpTable() return 0

*** Finish Setup with Status 0x00000000 ***

********* SPUpgrade *********

Entering UpgradeSessmgr
Setting policy registry key
B1 policy key does not exist
Setting fAllowGetHelp policy key result - 0
Leaving UpgradeSessmgr

*** Finish SPUpgrade ***

********* SPUpgrade *********

Entering UpgradeSessmgr
Setting policy registry key
B1 policy key does not exist
Setting fAllowGetHelp policy key result - 0
Leaving UpgradeSessmgr

*** Finish SPUpgrade ***

 

[Torgeir Bakken \(MVP\)]

I tried to install XP SP2.
But it hangs at very last phase(while finishing installation).
I encountered this problem on two different machines.
I interrupted the installation, uninstall SP2, then I tried again.
But the hang happens again at the same point.

The followings are the last lines of svcpack.log and sessmgr.setup.log

################################
=== svcpack.log ===

(snip)
5366.609: Starting process: C:\WINDOWS\system32\wbem\mofcomp.exe C:\WINDOWS\system32\wbem\wscenter.mof
5368.938: Return Code = 0
5368.938: Starting process: C:\WINDOWS\system32\spiisupd.exe
5371.078: Return Code = 0
5371.078: Starting process: C:\WINDOWS\system32\regsvr32.exe /s C:\WINDOWS\system32\inetsrv\iischema.dll
12661.750: LaunchNotepadReadme: GetGenericString for Software\Classes\.htm failed

Hi

It looks like you have a permission issue on the key
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.htm

Note that this is the same key as HKEY_CLASSES_ROOT\.htm
(HKEY_CLASSES_ROOT is just an alias for
HKEY_LOCAL_MACHINE\SOFTWARE\Classes)


Try the method I describe in this link to reset permissions
http://groups.google.com/[email protected]
substituting ".AudioCD" with ".htm".


Please post back your results


If you still have a problem, you will most likely need to enable
Verbose logging and look at setupapi.log

More about this under the "Access denied" section here:

http://www.michna.com/kb/WxSP2.htm#Cannot_install_Service_Pack_2