XP SP2 hangs at logoff

[RichK]

My wife and I share a laptop when traveling. If I logoff from one ID while
the other ID is running, the machine hangs. I get a popup saying windows is
trying to close ccapp (part of Norton AV 2005). The popup closes after a
few seconds and eventually, I get the screen that says the logoff is
occurring. I then get a black screen, but the welcome screen never appears.
There are no messages in the event log. I have used that machine with SP2
and the same basic configuration for over a year, but the problem just
started a couple of weeks ago. Can anyone suggest how to debug the problem?

Thanks

 

[Rock]

My wife and I share a laptop when traveling. If I logoff from one ID
while the other ID is running, the machine hangs. I get a popup saying
windows is trying to close ccapp (part of Norton AV 2005). The popup
closes after a few seconds and eventually, I get the screen that says the
logoff is occurring. I then get a black screen, but the welcome screen
never appears. There are no messages in the event log. I have used that
machine with SP2 and the same basic configuration for over a year, but the
problem just started a couple of weeks ago. Can anyone suggest how to
debug the problem?

Thanks

Do some clean boot troubleshooting. With that one error message about
ccapp, look to Norton as one one possible cause.

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

Shutdown Troubleshooter
http://www.aumha.org/win5/a/shtdwnxp.htm