G
Guest
Okay,
I'm working on a friend's system for them and it out the blue started
restarting instead of shutting down. The interesting thing is that all the
online help for this problem does not refer to my situation.
First: Roxio is not on the computer, she uses Nero.
Second: When the SBLive was installed, devldr32.exe was not running, but we
removed the card and are using the on board RealTek sound card and it still
does it.
Third: Bios is set to S1 (POS) as the ACPI setting.
Fourth: Why do all these sites keep refering to APM settings when there is
no APM in Windows XP, XP uses ACPI.
She is blind and uses Jaws for Windows, so JFW and JHOOKLDR are loaded, but
even when i remove them from memory the problem persists. She also has a US
Robotics Modem that has some 3Com resident drivers to make the modem work,
but again i remove them and the problem persists. Other than that there is
no extraneous software running.
I have tried Unchecking the "Autorestart on system failure" and all i get is
a lock up with a black screen and white mouse cursor, no error message as all
the help sites claim.
When I leave Jaws for Windows Screen Reader running while I shutdown i do
hear something strange as it shuts down. It goes through the "Logging off",
"Saving user Settings" and "Shutting down" screens, but during the shutting
down screen Jaws says, "Unavailable" and the system subsequently restarts (or
crashes if the autorestart option is off).
I'm nearing the end of my rope, and there is no reason for this to be
happening.
I'm posting a bios data from the motherboard, provided by Phoenix-Award bios
analyzer software. Thanks for the help in advance.
Jaeden "Sifo Dyas" al'Raec Ruiner
Program: eSupport.com BIOS Agent Version 3.52
BIOS Date: 09/27/05
BIOS Type: Phoenix - AwardBIOS v6.00PG
BIOS ID: 09/27/2005-K8M800-8237-6A7L1E19C
OEM Sign-On: 83010x
Chipset: VIA 82C204 rev 0
Superio: ITE 8705/SiS 950 rev 3 found at port 2Eh
OS: WinXP Home SP2
CPU: AMD Athlon(tm) 64 Processor 3000+ 1990 Mhz MAX: 3000 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 512K
Memory Installed: 1024 MB
Memory Maximum: 8192 MB
Memory Slot 01: 1024 MB
Memory Slot 02: 0 MB
Resident:
jfw.exe (System) <- Jaws for Windows 7.0 Accessibility Software
3cmlink.exe (Owner) <-Modem
3cshtdwn.exe (Owner) <- Modem
3cmlink.exe (Owner) <- Modem
jhookldr.exe (Owner) <- Jaws for Windows
the rest here are standard system, network, and local services
svchost.exe (System)
csrss.exe
smss.exe
services.exe
winlogon.exe
lsass.exe
alg.exe
wmiprvse.exe
spoolsv.exe
explorer.exe
I'm working on a friend's system for them and it out the blue started
restarting instead of shutting down. The interesting thing is that all the
online help for this problem does not refer to my situation.
First: Roxio is not on the computer, she uses Nero.
Second: When the SBLive was installed, devldr32.exe was not running, but we
removed the card and are using the on board RealTek sound card and it still
does it.
Third: Bios is set to S1 (POS) as the ACPI setting.
Fourth: Why do all these sites keep refering to APM settings when there is
no APM in Windows XP, XP uses ACPI.
She is blind and uses Jaws for Windows, so JFW and JHOOKLDR are loaded, but
even when i remove them from memory the problem persists. She also has a US
Robotics Modem that has some 3Com resident drivers to make the modem work,
but again i remove them and the problem persists. Other than that there is
no extraneous software running.
I have tried Unchecking the "Autorestart on system failure" and all i get is
a lock up with a black screen and white mouse cursor, no error message as all
the help sites claim.
When I leave Jaws for Windows Screen Reader running while I shutdown i do
hear something strange as it shuts down. It goes through the "Logging off",
"Saving user Settings" and "Shutting down" screens, but during the shutting
down screen Jaws says, "Unavailable" and the system subsequently restarts (or
crashes if the autorestart option is off).
I'm nearing the end of my rope, and there is no reason for this to be
happening.
I'm posting a bios data from the motherboard, provided by Phoenix-Award bios
analyzer software. Thanks for the help in advance.
Jaeden "Sifo Dyas" al'Raec Ruiner
Program: eSupport.com BIOS Agent Version 3.52
BIOS Date: 09/27/05
BIOS Type: Phoenix - AwardBIOS v6.00PG
BIOS ID: 09/27/2005-K8M800-8237-6A7L1E19C
OEM Sign-On: 83010x
Chipset: VIA 82C204 rev 0
Superio: ITE 8705/SiS 950 rev 3 found at port 2Eh
OS: WinXP Home SP2
CPU: AMD Athlon(tm) 64 Processor 3000+ 1990 Mhz MAX: 3000 Mhz
BIOS ROM In Socket: Yes
BIOS ROM Size: 512K
Memory Installed: 1024 MB
Memory Maximum: 8192 MB
Memory Slot 01: 1024 MB
Memory Slot 02: 0 MB
Resident:
jfw.exe (System) <- Jaws for Windows 7.0 Accessibility Software
3cmlink.exe (Owner) <-Modem
3cshtdwn.exe (Owner) <- Modem
3cmlink.exe (Owner) <- Modem
jhookldr.exe (Owner) <- Jaws for Windows
the rest here are standard system, network, and local services
svchost.exe (System)
csrss.exe
smss.exe
services.exe
winlogon.exe
lsass.exe
alg.exe
wmiprvse.exe
spoolsv.exe
explorer.exe