XP Professional SP3 - HP Photosmart 2710 - Admin works - Users doe

[BradM]

I have
XP Prof with SP3
HP Photosmart 2710 printer (Drivers upto date with HP).

Scenario:
Using account that is a member of Adminstrator group, works fine.
Normal User account enqueues the print job with error, does not print, but
if the PC is rebooted it prints out when an adminstrator logs on.
Restarting the print spool has no effect.
All users have full access.
Adding user to admin group alows user to print.

All worked fine under SP2.
This workstation was installed from scratch with SP3 on top of Sp2.

At a loss.

 

[Alan Morris [MSFT]]

the driver or some monitor software is requiring access to a resource only
the admin has access to. I'd check that users have read access to the spool
directory (typically \windows\system32\spool\printers) and some drivers
will write temp files to \windows\temp which breaks the user when this
location is restricted. HP would be the best starting point for the
resources they require. If you have changed any of the default security
settings (or are running an application that does this) review what you
changed if there is some logging.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[BradM]

Thanks for the reply Alan,

I created a local group, so that I can trace what changes I made.

I have given
full access to \windows\system32\spool\printers,
Modify access \windows\temp
I have used some Tools like filemon and regmon, by doing runas to launch
them, but no real evidence as to what is failing.
The interesting thing, is the work is obviously spooled, but it is not until
the workstation is rebooted, and logged on by a admin, does it print.
I have also applied the security using the groups to the HP install
directories, and sub-dirs with full access, but nothing appears to work.

 

[Alan Morris [MSFT]]

when the spooler is restarted, all pending print jobs are printed in the
spooler context.

Disable Bidirectional on the ports tab. I've seen several HP drivers with
language monitors (status notification dialogs) that require admin access to
whatever it is that they need.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[BradM]

Alan,

Thanks for answer, but made no difference. I have added more auditing to
the registry, and I believe that I have got 1 step closer. For some stupid
reason, the HP drivers are opening the HKLM\Software\Hewle... P\... with
write+ mode. Std users do not have geenrally have anything other than read
permission on HKLM. I have added the Local Group to the key + sub-keys, and
it appears to go further.

I have also posted on the HP printer forum. Yet no replies.

Thanks again. I will continue my saga to fix this.